Contact DigiCert Support
DigiCert Support can assist with account updates, migration guidance, feature enablement, and technical issues that cannot be resolved through the CertCentral interface.
Find your account information
Before contacting support, locate your account details in CertCentral. In the top right corner, select your company name. Your account number and account manager name are displayed in the dropdown.
DigiCert asks for your Support Plan PIN when you contact technical support. To find your PIN:
Log in to your CertCentral account.
In the CertCentral main menu, select your support plan, for example Business support.
Find the Technical Support section. Your PIN appears in this section.
Contact support
DigiCert Support is available via chat, phone, and email. To access support options, select the question mark icon in the top right corner of CertCentral.
Contact DigiCert Support for assistance with:
Account type changes or migration planning
Feature enablement not available through self-service settings
Organization validation issues that cannot be resolved in CertCentral
Legacy account configuration or transition guidance
Learn more
For information about DigiCert support plans and service levels, see digicert.com/support/plans.
For product documentation, guides, and reference material, visit docs.digicert.com.