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Submit an authorized representative delegation request

For Qualified Website Authentication Certificates (QWAC), QWAC PSD2, and PKIo Private Services Server certificates

DigiCert provides an automated delegation process in CertCentral Europe that allows authorized users (administrators, managers, and service users) to approve certificate orders on behalf of an authorized representative.

This process applies to QWAC, QWAC PSD2, and PKIo Private Services Server certificates.

Use these instructions to submit a delegation request for a:

Before you begin

  • DigiCert must validate the authorized representative before they can delegate their approval authority.

  • You can submit a delegation request for:

    • Administrators

    • Managers

    • Service users

Information to share with the delegated approver:

  • Organization

    The delegated approver must include the same organization the authorized representative can approve orders for in each certificate order.

    If a different organization is used, the order doesn’t receive automatic approval and follows the standard approval process

  • Authorized representative

    The delegated approver must include the same authorized representative who delegated their approval authority.

    If a different authorized representative is used, the order doesn’t receive automatic approval and follows the standard approval process.

Track delegation requests

CertCentral Europe doesn’t provide a centralized list of delegated approvers.

Maintain a record of the administrators, managers, and service users for whom you submit delegation requests.

Keep this information in case you need to:

  • Check the status of a delegation request

  • Resend a delegation request

  • Cancel a delegation request

  • Revoke a delegation request

Submit a delegation request for a CertCentral user

  1. In CertCentral Europe, in the left menu, go to Account > Users.

  2. On the Users page, select the administrator or manager.

  3. On the user details page, under Authorized representative delegation, select Request authority delegation.

  4. In the Submit a delegation request window:

    1. In the Organization menu, select a validated organization.

      The organization must be validated for QWAC, QWAC PSD2, or PKIo Services Server and have a validated authorized representative to appear in this menu.

    2. In the Authorized representative menu, select an authorized representative.

      The authorized representatives must be validated for the selected organization to appear in this menu.

  5. Select Submit.

Submit a delegation request for a CertCentral service user

  1. In CertCentral Europe, in the left menu, go to Account > Service Users.

  2. On the Service Users page, select the service user.

  3. On the service user details page, under Authorized representative delegation, select Request authority delegation.

  4. In the Submit a delegation request window:

    1. In the Organization menu, select a validated organization.

      The organization must be validated for QWAC, QWAC PSD2, or PKIo Services Server and have a validated authorized representative to appear in this menu.

    2. In the Authorized representative menu, select an authorized representative.

      The authorized representatives must be validated for the selected organization to appear in this menu.

  5. Select Submit.

What's next

CertCentral Europe sends the authorized representative an email with the subject line: "Request to delegate authority for approving EU TLS orders." Now the authorized representative can complete the one-time delegation approval.

You can track the request status (pending, approved, or rejected) from the user or service user details page. You can also resend the delegation requests if needed. Learn how to resend the delegation request.

In this section: