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Verify your identity

The identity verification process verifies you are who you say you are. Because your signature is an extension of who you are, you must verify your identity and link it to your signature before you can sign documents.

Remote Identity Verification (RIV)

The RIV method is recommended to verify your identity because it allows you to complete the procedure at your own convenience, using your mobile device.

Use these instructions to validate your identity remotely using the IDnow Autoldent application (app).

Before you begin

Before you start, make sure you meet these prerequisites:

  1. Have the Verify your identity email.

    You cannot validate your identity until you receive an email with a validation code and instructions to verify your identity. Contact your company's administrator for DigiCert​​®​​ Document Trust Manager if you have not received this email.

    Caution

    The validation code in this email expires after 30 days. Once it expires, you must request a new email from your company's administrator for DigiCert​​®​​ Document Trust Manager.

  2. Set up your DigiCert​​®​​ Document Trust Manager account. See Set up your DigiCert ONE account.

  3. Have your identification document.

    In most cases, your passport is the most acceptable form of identification document. In European nations that use NFC-enabled identification cards, you can also use your ID card. In the United States, you can also use your driver's license. See Document acceptance list for remote identity verification.

  4. Find a well-lit location.

    You must use the camera on your smartphone to scan your identification document and verify you are a live person.

  5. Find a well-lit location.

    You must use the camera on your smartphone to scan your identification document and verify you are a live person.

  6. Be ready to take a picture of yourself.

    You must take a selfie to validate you are a live person.

Verify your identity with IDnow AutoIdent

Before you start, open the Verify your identity email.

  1. Download the IDnow app to your smartphone. (Android or iOS)

    1. Download the app to your smartphone.

      You can download the IDnow Autoldent app from the Apple App Store or Google Play.

    2. In Verify your identity email, locate the validation code.

      The code is in two places: under Your validation code and in step 2. Verify your identity.

    3. Open the IDnow Autoldent app. In the Ident-ID box, enter the validation code from the email and select Start.

    4. Read through the Terms and Conditions and check I have read through the IDnow Privacy Policy and accept the IDnow Terms of Service. Then press Start Identification.

  2. Verify your identification document.

    Before verifying your identification, get your document ready.

    1. When ready, press OK, I'm ready!

    2. Show the front of your ID:

      1. Hold your identification document so that the front is facing your smartphone camera.

      2. Position the front of the document in front of the camera in the zone indicated.

      3. When ready, select OK I'm ready!

      4. Choose the country that issued your document and press Select.

      5. Select the document type (for example, passport).

      6. Tilt your identification document up and down in front of the camera.

      7. If the app asks you to do so, turn on your smartphone's flashlight and move it over your document to show the holograms.

    3. Show the back of your ID:

      1. Hold your identification document so that the back is facing your smartphone camera.

      2. Position the back of the document in front of the camera in the zone indicated.

      3. When ready, select OK I'm ready!

      4. Tilt your identification document up and down in front of the camera.

      5. If the app asks you to do so, turn on your smartphone's flashlight and move it over your document to show the holograms.

  3. Video selfie (verify your liveness):

    1. Select Start.

    2. Position your face in front of your smartphone camera in the oval zone.

    3. When ready, select I'm ready.

    4. Select Finish.

Face-to-face (F2F)

The F2F method is an alternative to RIV that requires you to meet in person with an authorized professional who can verify that you are who you say you are. The professionals who are authorized to verify your identity differ depending on where you are located.

Table 1. F2F verification methods

Location

Method

Verified by

European Union (EU)

In person

Notary

Lawyer

AMP courier (Netherlands only)

Switzerland

In person

DigiCert employee at a DigiCert office


Identity verification for Swiss ZertES Certificates

For Swiss ZertES Regulated Certificates, you may use one of the following identity verification methods:

  • Remote Identity Validation through Autoident via Intrum.

  • In-person or face-to-face identity validation conducted by a DigiCert QuoVadis agent.

What's next

Now you need to set up two-factor authentication (2FA)

In this section: