Known issues for managed automation
Important
Currently, we are aware of these DigiCert® Trust Lifecycle Manager managed automation issues. To report errors, contact Support.
Sensor automation issues
Issue | Workaround |
|---|---|
Citrix HTTP Automation - Virtual Server fails to start if service bindings are not defined. | Before the automation is initiated, configure server bindings on HTTP site. |
ACME agent automation issues
Issue | Workaround |
|---|---|
Automation request fails if an approval is required. | Link to your CertCentral account. Enable automatic approvals for certificate requests in your CertCentral account. See Enable automatic certificate request approvals. ACME protocol supports only the auto-approval certificate request workflow. |
Automation requests fail if they include International Domain Names (IDNs). | None |
Note
Manual approval support is available for sensor automation and not for ACME or agent automation.
DCV for non-vetted OV/EV support is available for ACME or agent automation and not for sensor automation.
Where can I find the log files?
Windows
Logs are stored in C:\Program Files\ folder where the sensor or agent gets installed by default. However, if you select a different installation location, the logs will be stored wherever the sensor or agent is installed on the system.
Client | Log type | Location |
|---|---|---|
Agent | Agent logs, including automation events for all web server applications. | C:\Program Files\DigiCert\TLM Agent\log |
Trust Lifecycle Manager plugin manager (TPM) logs for the agent, including certificate delivery events related to Admin web request enrollments. | C:\Program Files\DigiCert\TLM Agent\TPM\logs | |
Sensor | Sensor logs, including automation events for appliances and cloud services. | C:\Program Files\DigiCert\DigiCert sensor\logs |
Trust Lifecycle Manager plugin manager (TPM) logs for the sensor, including operations for connectors and other network-based integrations it manages. | C:\Program Files\DigiCert\DigiCert sensor\logs |
Linux
Logs are stored at the location where the sensor or agent is set up on the system.
Client | Log type | Location |
|---|---|---|
Agent | Agent logs, including automation events for all web server applications. | {$Install_Path$}/log |
Trust Lifecycle Manager plugin manager (TPM) logs for the agent, including certificate delivery events related to | {$Install_Path$}/tpm/log | |
Sensor | Sensor logs, including automation events for appliances and cloud services. | {$Install_Path$}/logs |
Trust Lifecycle Manager plugin manager (TPM) logs for the sensor, including operations for connectors and other network-based integrations it manages. | {$Install_Path$}/logs |
Docker
Logs are stored at the location where the sensor is set up on the system.
Client | Log type | Location |
|---|---|---|
Sensor | Sensor logs, including automation events for appliances and cloud services. | {$Install_Path$}/sensor_home/logs |
Trust Lifecycle Manager plugin manager (TPM) logs for the sensor, including operations for connectors and other network-based integrations it manages. | {$Install_Path$}/sensor_home/logs |