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ServiceNow

DigiCert​​®​​ Trust Lifecycle Manager supports integration with ServiceNow using an app available from the ServiceNow Store:

Installation guide

The installation guide explains how to install and use the ServiceNow app for Trust Lifecycle Manager:

Integration features

  • Use the ServiceNow app to request certificates from Trust Lifecycle Manager via predefined certificate profiles for users, public servers, or private servers.

  • ServiceNow users with the Business Owner role can view and approve the certificate requests in ServiceNow. Once approved, certificates can be downloaded from within ServiceNow.

  • User certificate profiles can be configured to allow end users to download their certificates using the DigiCert Trust Assistant client application.

  • Optional CMDB integration copies certificates to the configuration management database (CMDB) so you can query, filter, and monitor them in ServiceNow (minimum app version 1.3.0 required).

  • Issued certificates are always available from the Inventory view in Trust Lifecycle Manager so you can monitor and manage them using the DigiCert ONE suite of tools.

Integration architecture

servicenow_integration_architecture.png
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