Configure organization information and verification contacts
Configuring your organization information ensures accurate certificate validation and issuance. Verification contacts are used during validation processes and must remain current.
Configure organization information
Provide accurate and up-to-date organization information in CertCentral. Organization information includes:
Legal organization name
Business address
Country or region of operation
Primary contact information
Accurate organization details help prevent delays during certificate validation.
Configure verification contacts
Verification contacts are used during domain control validation (DCV) and organization validation (OV). These contacts must be reachable and authorized to respond to validation requests.
Configure verification contacts to:
Receive validation-related communications
Respond to verification requests
You can configure the following contact types:
Administrative contact
Technical contact
Use valid, monitored email addresses to ensure timely responses.
Update organization information or contacts
Update organization information or verification contacts if business details or responsible personnel change.
Changes to organization information may require revalidation before certain certificates can be issued.
To update organization information or contacts:
In the CertCentral main menu,
For Enterprise, Partner, Legacy accounts: go to Certificate> Organizations.
For Subscription accounts: go to Validation > Organizations.
Select your organization.
Select Edit organization.
Update the required details.
Select Save.
Troubleshoot organization setup issues
If certificate requests are delayed due to organization verification:
Review organization information for accuracy
Confirm that verification contact email addresses are correct
Respond promptly to verification requests from DigiCert
Contact DigiCert Support for assistance.
What's next
Manage your profile and personal settings to keep your user information current