Get started as an Account administrator
As a DigiCert account administrator, you are responsible for managing services, users, and sign-in methods for your organization. This guide will walk you through how to:
Before using this guide, make sure you can access your DigiCert® account and that you are assigned to the correct user group. These quick checks ensure you can complete the steps in this guide without issues or delays.
Confirm your access and manage your credentials
Ensure that your credentials are set up and working correctly. This ensures you can securely access your DigiCert® account.
To confirm your username
Navigate to the sign in workflow for DigiCert account.
On the screen requesting your username, select Forgot username?
Provide the email address associated with your username.
Select Request username.
Nota
If there are any DigiCert usernames are associated with the email address you provided in step 3, these usernames will be sent to the email address provided.
Email subject: Your DigiCert username
To update your username
Sign in to your DigiCert® account.
In the top-right corner, select the profile icon > View my user details.
Select the User details.
In the Username field, change your username.
Select Update User.
To reset your password
Navigate to the DigiCert account sign-page.
Enter your username.
Select Next.
On the screen requesting your password, select Reset password?
Select Request password reset.
Nota
The reset instructions will be sent to the email address associated with your username.
Email subject: [Action Required] Reset your DigiCert password
Confirm your user group
Before continuing, confirm that you are an account administrator:
Sign in to your DigiCert® account.
In the top-right corner, select the profile icon > View my user details.
In the Account access section, identify your user group.
If you are an account admin, proceed with this guide.
If you are an account user, refer to Account user guide.
Step 1: Link and verify your services
DigiCert account allows you to link multiple CertCentral accounts and one DigiCert ONE account. This ensures seamless access to all services using a single set of credentials.
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Why does account linking matter?
Linking services ensures:
You have control over what’s accessible in your account
New users get smooth access without setup issues
The Services page is split into two sections:
The services listed here are currently enabled on your account.
In the DigiCert® account menu, select the Services icon.
Select each service.
If you are taken directly to the service and are not prompted for credentials, the service is already linked.
Proceed to the next step.
If you are directed to a Link your account page, follow the prompts to enter credentials.
You only need to provide these credentials once, to prove ownership of your account. Thereafter you can access all these services in one click.
The services listed here are provided by DigiCert but currently not enabled on your account.
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Once your accounts are linked the service will move from the Explore more services section to My services.
In the DigiCert® account menu, select the Services icon.
Select the service that you already have.
Provide the credentials you use to access this service.
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A DigiCert representative will contact you to discuss the service with you.
Select the service that you are interested in.
On the sign-in page, select Don't have credentials?
Select Join account.
Select Contact us.
Complete the Support form.
Step 2: Review your sign-in methods
Any sign-in method that is enabled for you account, any user in your account can use to sign in.
In the DigiCert account menu, go to the Accounts icon.
Select Sign-in methods.
This page will list all available sign-in methods, with a tag that says either Enabled or Disabled. If you are satisfied with the sign-in methods currently disabled, proceed to the next step. If you are not, first select a new sign-in method and select enabled. Then click on the method you want to remove and select disable.
Step 3: Review and add users
Verify that all intended users:
Are listed in your account
Have the correct user group
Have access to the right services
In the DigiCert® account menu, go to the Access icon.
Select the username of the user you want to review:
The user overview page has four sections:
The User details section contains the user's email address, username and phone number.
The Account access section contains the account name that the user is assigned to, the friendly ID for that account, and their user group. Select this section to update this information.
The Services section contains the services and the number of accounts that this user is allowed to access.
The User credentials section identifies the sign-in methods/credentials type this user can use to sign in.
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You can click on any of these four sections to update the related details.
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If you linked new accounts in Step 1, users in those accounts were emailed by no-reply@digicert.com with the subject Enhancements to your sign-in experience. If they use that link or sign in directly, they will be automatically onboarded.
To manually add users to your account:
Sign in to your DigiCert® account.
In the DigiCert® account menu, go to the Access icon.
Select Create user.
In the Personal information section, complete the following fields:
Field
Description
First name
Provide the user's first name.
Last name
Provide the user's last name.
Email address
Provide the user's email address.
Username
Defaults to the user’s email address. You can edit it if a custom username is preferred.
Telephone number
Provide the user's dialing code and telephone number.
In the Account access section, complete the following fields:
Field
Description
DigiCert® account
Select one or more accounts that should have this user can access.
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If you only have access to one account, it will be selected by default and cannot be changed.
User group
Select one of the following user groups to assign to the user:
Account administrator
This user has elevated permissions to view account information, enable DigiCert services, create, modify, one-time password (OTP), and delete users within the account.
Account user
This user can view their own user profile and access DigiCert services enabled by the account administrator.
Available services
This section lists all DigiCert services currently enabled for your account. Select one or more services that this user should have access to.
Possible services include:
CertCentral account
(Conditional)
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This additional field only appears if:
You enabled CertCentral for the user.
You have multiple CertCentral accounts linked.
Select one or more CertCentral accounts that this user should be able to access. This option only appears if multiple CertCentral accounts are linked to your DigiCert organization.
Select Create user.
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The user's status will be displayed as Pending until they create their own credentials and access the DigiCert® account. Once this is done, the status will change to Active.
When you create a user, the user is sent a Welcome to DigiCert email with a link to create their credentials to sign-in. This link is only valid for 72 hours. If the link has expired or the user cannot locate the email, you can resend this email to them.
To resend the account invitation:
Sign in to your DigiCert® account.
In the DigiCert® account menu, go to the Access icon.
Identify the user whose invitation you want to resend and hover over their name.
Select the Resent invitation email icon.
A user account is locked after multiple failed sign-in attempts (incorrect password or OTP). When this happens, the user receives an email: Your user account is locked from no-reply@digicert.com.
To unlock a user:
Sign in to your DigiCert® account.
In the DigiCert® account menu, go to the Access icon.
Identify the locked user and hover over their first name.
Select the more actions icon (⁝) > Reset user credentials.
Select one of the following options:
Reset password
Sends the user the Reset your DigiCert password email from no-reply@digicert.com.
Reset two-factor authentication
Sends the user the Reset two-factor authentication email from no-reply@digicert.com.
Select Send email.