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Transition to DigiCert​​®​​ account

Your DigiCert​​®​​ account offers a unified login experience to access your DigiCert services with a single set of credentials.

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Over the next few months, all DigiCert customers will receive invitations to link their existing DigiCert services into a DigiCert​​®​​ account.

This article outlines how the sign-in experience for existing DigiCert customers will change before and after their accounts are transitioned to DigiCert's new single login experience.

Awaiting transition to DigiCert​​®​​ account

If your DigiCert account has not yet been transitioned to DigiCert's single login experience, your sign-in procedure will remain unchanged until your account is selected for transition.

Sign-in methods for all DigiCert services before transition:

We have not migrated any CertCentral accounts with Single Sign-On (SSO) sign-in method enabled yet.

What you need to know:

  • SSO configurations cannot be migrated automatically due to changes in domain URLs on the new platform.

  • You will receive at least 30 days' notice before your account is scheduled for migration.

  • After you have been notified, if you have concerns or specific compliance requirements, you can contact Support to discuss the best migration option for your organization.

Migration options for SSO accounts:

  • Standard migration (no preconfigured SSO)

    All users will be converted to username, password, and 2FA authentication by default. After migration, an admin can manually reconfigure SSO in DigiCert​​®​​ account.

  • SSO-first setup (compliance-focused)

    Instead of migrating your account, we can create a DigiCert​​®​​ account and onboard a single user to configure SSO. Once SSO is set up, we will link your existing account(s) so that users can continue accessing the platform only via SSO.

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If SSO is a critical component of your security and compliance posture, we recommend reaching out to DigiCert support once notified to ensure we follow the approach that best suits your needs.

Existing customers transitioned to DigiCert account

Your CertCentral or DigiCert ONE account will be transitioned to DigiCert's single login experience. When this happens, you will receive an email with the following subject line: Welcome to DigiCert's single login experience.

In this email and whenever you try to access your services directly, you will be redirected to sign in via DigiCert's single login account: https://accounts.digicert.com/

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Which credentials do I use to sign in to DigiCert​​®​​ account?

Use your existing CertCentral or DigiCert ONE credentials and OTP to sign in.

Note: The Welcome to DigiCert's single login experience email will specify whether your CertCentral or DigiCert ONE account was transitioned to DigiCert's single login experience and advise which credentials to use to sign in.