Reset two-factor authentication (2FA)
When a user's 2FA is reset, DigiCert sends an email to the user with instructions to reset their mobile authenticator application. There are two methods to reset 2FA:
Reset your own two-factor authentication
Follow these steps to reset your own 2FA:
Begin the sign in workflow for DigiCert account.
Enter your username.
Enter your password.
On the screen requesting your one time code, select Reset two factor authentication?.
Select Request reset.
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The reset instructions will be sent to the email address associated with your username.
Email subject: Reset two-factor authentication
Reset 2FA for a user in your account
Account administrators can reset two-factor authentication for other users within their account.
Follow these steps to reset 2FA for a user in your account:
Sign in to your DigiCert account.
In the left navigation menu, select Users.
Select the username of the user you want to update.
In the right-hand side, select the ⋮ icon > Reset OTP.
In the confirmation pop-up, select Reset OTP.