CertCentral account balance and purchase order processing
Review how the CertCentral account balance is updated and how purchase order (PO) processing affects available funds, billing timelines, and certificate workflows.
How your account balance is updated
Your account balance changes based on the following actions:
Deposits are added to your account
Refunds or billing adjustments are applied by DigiCert
Credits are issued for eligible canceled certificates
Purchase order transactions are reconciled
Subscription or certificate renewals draw from account credit
These balance updates appear in your billing history.
How purchase order processing works
When you submit a purchase order to CertCentral:
DigiCert receives and validates your PO details
DigiCert generates and sends an invoice to you
Funds become available in your account balance as payments are received (full payment or partial payments)
Your account balance updates to reflect PO reconciliation with paid invoices
How purchase order processing affects billing
Purchase orders require review or validation before certificate requests are processed
Orders submitted with missing or incorrect purchase order details are delayed
Purchase order–based purchases appear as pending until fully reconciled
Reconciliation timing depends on the organization’s invoicing and payment cycle
Credit limits and purchase orders
Your CertCentral account includes a credit limit that provides additional purchasing flexibility:
Default credit limit: Your account defaults to a $2,000 credit limit. This limit can be increased by contacting your Account Representative and completing a credit review.
POs and credit limits: Purchase orders do not count against your credit limit. However, funds are only made available in your account as payments are received.
Emergency purchases: If needed, you can purchase a certificate out of contract before the PO is fully paid, as long as you have sufficient available credit remaining in your credit limit.
Order tracking: Orders paid with account balance are tied to specific invoices to provide clarity over which orders are included on that invoice and how pending payments have been applied.
Important considerations
A low or zero account balance may prevent certificate fulfillment if your account relies on credit
Purchase order processing timelines vary across organizations
Refunds and credit adjustments may take time to appear in the account balance
What's next
Set up notifications and alerts to ensure the right users are informed about certificate lifecycle events
Update billing contact to keep your account billing information current