Known issues for managed automation
Belangrijk
Currently, we are aware of these CertCentral managed automation issues. To report errors, contact Support.
Sensor automation issues
Issue | Workaround |
|---|---|
Citrix HTTP Automation - Virtual Server fails to start if service bindings are not defined. | Before the automation is initiated, configure server bindings on HTTP site. |
BIG-IP F5 LTM automation – “IP unreachable” error when scheduling automations. | Ensure extensions (.crt and .key) are included in filenames of certificates and keys uploaded to the load balancer. |
ACME agent automation issues
Issue | Workaround |
|---|---|
Automation requests fail if an approval is required. | Enable automatic approvals for certificate requests in your CertCentral account. See Enable automatic certificate request approvals. ACME protocol supports only the auto-approval certificate request workflow. |
Automation requests fail if they include International Domain Names (IDNs). | None |
Automation requests fail after modifying, adding, or removing custom fields on the request form | Recreate the ACME directory URL for the automation profile. See Create and manage automation profiles. Modifying, adding, or removing custom fields after profile creation requires recreating the ACME directory URL in all affected profiles. Note: As a best practice, add all needed custom fields to forms before creating automation profiles. |
The website and CertCentral Automated IPs page display default HTTPS binding certificates in place of the specific IP/port HTTPS SNI binding certificates. | Configure the IP address of the default HTTPS binding for this port as All unassigned on your IIS server. Then sign into your CertCentral account, go to the Manage automation page, select the name of the agent, and then select Update configuration in the panel that opens on the right. |
Locate automation log files
Windows
Logs are stored in C:\Program Files\ folder where the sensor or agent gets installed by default. However, if you select a different installation location, the logs will be stored wherever the sensor or agent is installed on the system.
Log type | Application | Location |
|---|---|---|
Sensor logs | - | C:\Program Files\DigiCert\DigiCert sensor\logs |
Agent logs | - | C:\Program Files\DigiCert\ADM Agent\log |
WIN-ACME logs | Microsoft IIS | C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\IISLogs |
ACME client logs | Apache | C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\consoleApache.log C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\outputApache.log C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\errorApache.log |
ACME client logs | IBM | C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\consoleIBMHttpd.log C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\ibmscript.log |
ACME client logs | NGINX | C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\consoleNGINX.log C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\outputNGINX.log C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\errorNGINX.log |
ACME client logs | Tomcat | C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\consoleTomcat C:\Program Files\DigiCert\ADM Agent\packages\acmeclient\tomcatscript |
Certbot logs | - | C:\Certbot\log |
Linux
Logs are stored at the location where the sensor or agent is set up on the system.
Opmerking
For Apache and NGINX, refer to the agent log file for details.
For any application, in addition to application-specific log files, refer to Let’s Encrypt log file for more details.
Log type | Application | Location |
|---|---|---|
Sensor logs | - | {$Install_Path$}/logs |
Agent logs | - | {$Install_Path$}/adm_agent_X.X.X_linux64/log |
ACME client logs | Apache | - |
IBM | {$Install_Path$}/packages/acmeclient/automationscripts/linuxIBMHttp.log | |
NGINX | - | |
ACME client logs | Tomcat | {$Install_Path$}/packages/acmeclient/automationscripts/linuxTomcat.log |
Let’s Encrypt logs | - | /var/log/letsencrypt |
Docker
Logs are stored at the location where the sensor is set up on the system.
Log type | Application | Location |
|---|---|---|
Sensor logs | - | {$Install_Path$}/sensor_home/logs |