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Add a user

  1. In DigiCert ONE, in the Manager menu (top right), select Account.

  2. In the Account Manager menu, select Access > Users.

  3. On the Users page, select Add user.

  4. Enter the user's details: name, email address, username, and phone number.

  5. Select the default Language for the user's account.

  6. Select the user's primary account.

    Tip

    About the user's primary account

    When first creating a DigiCert ONE user, you assign the user to only their primary sign-in account. This account is the user's primary account and determines the user's DigiCert ONE sign-in and sign-in methods.

    If you need to assign the user to more accounts for other specific functions, update the user after the user finishes setup.

    Let op

    Customers with an on-premise installation of DigiCert ONE have the option to give the user system-wide access to all accounts.

  7. Assign the user to one or more DigiCert ONE Managers.

  8. Select Next.

  9. Select the user roles for each Manager the user is assigned to.

  10. Select Add user.

What's next

DigiCert ONE sends the user two emails: 1) Welcome to DigiCert ONE and 2) Update Your Account.

  • The welcome email lets the person know a DigiCert ONE admin created an account for them.

  • The update your account email provides instructions and a link for updating their DigiCert ONE account sign-in credentials.

On the Users page (in the Account Manager menu, select Access > Users), the newly added user's status shows as Pending. After they sign in for the first time, the status changes to Active.