Resend the account creation email
If a user loses or deletes the account creation email before they finish setting up their account, resend it. CertCentral sends a new DigiCert User Account Created - Action Required email with a new sign-in link.
Before you begin
This procedure applies to a user added directly to your account who has not finished creating their account.
When you resend the email, the link in the previous email expires. A user who selects the expired link sees this message: "The emailed link is invalid or has expired. Try resetting your password or try logging in to resolve the issue."
Ask the user to check their junk or spam folder before you resend.
Resend the account creation email
In the CertCentral main menu, go to Account > Users.
On the Users page, locate the user.
In the Name column, select the user's name.
On the user's details page, select Resend Create User Email.
The user receives a new DigiCert User Account Created - Action Required email with a new link to finish creating their account.