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ServiceNow

Use a ServiceNow connector in conjunction with the DigiCert Trust Lifecycle Manager app for ServiceNow to copy all the certificates from one of your business units to the ServiceNow configuration management database (CMDB) table.

Note

This page covers the basic process of adding a ServiceNow connector in Trust Lifecycle Manager. For a complete guide about how to integrate with and use the DigiCert Trust Lifecycle Manager app for ServiceNow, refer to the ServiceNow integration guide.

ServiceNow prerequisites

  • The DigiCert Trust Lifecycle Manager app for ServiceNow must be installed and active (minimum app version 1.3.0).

  • Your ServiceNow instance must have the Certificate Inventory and Management (App id: sn_disco_certmgmt) v3.3.0 plugin installed, which requires a paid subscription.

DigiCert ONE prerequisites

  • Your DigiCert account must have the Connectors and ServiceNow CMDB integration features enabled in DigiCert® Account Manager. Contact your DigiCert system administrator to verify or enable these features.

  • The user who will add the ServiceNow connector must have the CMDB Integration Config Manager user role assigned for Trust Lifecycle Manager. To learn more, see Users and access.

Add ServiceNow connector

  1. From the Trust Lifecycle Manager main menu, select Integrations > Connectors.

  2. Select the Add connector button.

  3. In the IT service management section, select the tile for ServiceNow.

  4. Fill out the form:

    • Name: Provide a friendly name for this connector.

    • Business unit: Select the business unit for the certificates to copy and synchronize to the ServiceNow CMDB table.

      Note

      Each ServiceNow connector is associated with a single business unit in Trust Lifecycle Manager. To copy certificates from multiple business units to ServiceNow, add multiple connectors.

    • Link account: Add the URL and user credentials for your ServiceNow instance.

      • Instance URL: The ServiceNow instance URL (for example, https://my-instance-123.service-now.com).

      • Username and Password: The credentials for a valid ServiceNow user. At minimum, the ServiceNow user specified in the connector must have the "user" role (x_dice_digicertone.user).

  5. Select Add to create the ServiceNow connector with the configured settings.

What's next

When you add a ServiceNow connector in Trust Lifecycle Manager:

  • An initial migration job runs 30 minutes after you add the connector to copy all the certificates from the selected Trust Lifecycle Manager business unit to the ServiceNow CMDB table. You can track the status of the migration from the CMDB integration page in the DigiCert Trust Lifecycle Manager app in ServiceNow.

  • Once the initial migration is complete, an incremental job runs every 10 minutes to synchronize any updated certificate data in the Trust Lifecycle Manager business unit to the ServiceNow CMDB table.

Note

The ServiceNow CMDB table has view-only access. You can’t directly manage the certificates in ServiceNow, but the integration lets you use the CMDB functionality to query, filter, and monitor the certificates from the ServiceNow Workspaces > Certificate Management page.

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