Add ServiceNow to your delivery settings
Add the ability to generate a ServiceNow incident ticket when an alert is triggered. You must have an existing ServiceNow account and proper permissions to configure your ServiceNow account with DigiCert services.
重要
Use a ServiceNow service account to integrate your ServiceNow instance with DigICert alerts. This helps avoid disruption of service that may occur with a personal user account.
Your service account must have these permissions:
Create incident
View incident for the fields that the alert populates in the ServiceNow incident:
short_descriptiondescriptionurgencyimpactcontact_type
Add your ServiceNow account to your alert delivery settings
Sign into your DigiCert application and go to the alerts tool.
Trust Lifecyle Manager: Policies > Alerts
Select the Delivery settings tab. The page shows available delivery methods.
Select the ServiceNow tile. The page shows your configured ServiceNow accounts (if any).
Select Add. The Add ServiceNow form opens to the right.
Enter a friendly Name for your ServiceNow account.
提示
The name should be descriptive and recognizable to admins who manage it.
Enter your ServiceNow account URL. Make sure to include
https://and that the URL is accurate and accessible.Enter the Username and Password for your ServiceNow service account. Make sure the credentials are accurate and the service account includes the appropriate permissions described above.
Select Add. Your ServiceNow account is configured and can be connected in your alerts.