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DigiCert 2022 maintenance schedule

The maintenance schedule applies to all DigiCert platforms and services

To make it easier to plan your certificate-related tasks, here is our 2022 maintenance schedule.

Note

This page is kept up to date with all maintenance schedule information, including details about how maintenance will affect your services.

Important

QuoVadis CA systems

The DigiCert 2022 maintenance schedule does not affect the QuoVadis CA systems. Maintenance for these systems is done via a different maintenance schedule.

Why does DigiCert have scheduled maintenance windows?

DigiCert uses scheduled maintenance windows to perform maintenance with the potential to interrupt DigiCert services.

Maintenance schedule guidelines:

  • Maintenance is scheduled for the first weekend of each month unless otherwise noted. For example, maintenance moved to the second weekend of the month to avoid U.S. holidays and the first day of the month.

  • Each maintenance window is scheduled for 2 hours.

  • Although we have redundancies in place to protect your service, some DigiCert services may be unavailable.

  • Normal operations will resume once the maintenance is completed.

What can I expect to happen during scheduled maintenance?

Although we have redundancies in place to protect your services, some DigiCert services may be unavailable:

  • Console and API access

  • Certificate validation

  • Certificate issuance

  • Websites (for example, digicert.com)

Note

Services will be restored as soon as the maintenance is completed.

What can I do?

Plan your certificate-related tasks accordingly:

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside the maintenance window.

  • If you use the API for immediate certificate issuance and automated tasks, expect interruptions during each maintenance window.

  • For live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.

  • If you need more information regarding these maintenance windows, contact your account manager or DigiCert Support.

2022 maintenance schedule

Important

Dates and times are subject to change. Service announcements are sent prior to changed or added maintenance windows.

Table 1. Maintenance schedule

Date

Time

Notes

Saturday, January 8

22:00 – 24:00 MST (Sunday, January 9, 05:00 – 07:00 UTC)

Rescheduled to avoid U.S. holiday

Saturday, February 12

22:00 – 24:00 MST (Sunday, February 13, 05:00 – 07:00 UTC)

Rescheduled to the second weekend of the month

IP address change

As part of our scheduled maintenance, DigiCert is expanding the range of IP addresses we use for our services.

What do I need to do?

By February 12, 2020, add this range of IP addresses to your allowlist: 216.168.240.0/20

For more information, see our knowledgebase article, Expanding Range of IP Addresses for DigiCert Services.

Saturday, March 5

22:00 – 24:00 MST (Sunday, March 6, 05:00 – 07:00 UTC)

Infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance at 22:00 MST (05:00 UTC). Then the services listed below may be down for up to two hours.

CIS and CertCentral® SCEP:

  • Certificate Issuing Service (CIS) will be down

  • CertCentral Simple Certificate Enrollment Protocol (SCEP) will be down

  • Requests submitted during this time will fail

  • CIS APIs will return a "503 Service is unavailable" error

  • Failed requests should be resubmitted after services are restored

CertCentral® TLS certificate issuance:

  • TLS certificate requests submitted during this time will fail

  • Failed requests should be resubmitted after services are restored

Direct Cert Portal new domain and organization validation:

  • New domains submitted for validation during this time will fail

  • New organizations submitted for validation during this time will fail

  • Failed requests should be resubmitted after services are restored

QuoVadis® TrustLink® certificate issuance:

  • TrustLink certificate requests submitted during this time will be delayed

  • Requests will be added to a queue for processing later

  • Queued-up requests will be processed after services are restored

PKI Platform 8 new domain and organization validation:

  • New domains submitted for validation during this time will be delayed

  • New organizations submitted for validation during this time will be delayed

  • Requests will be added to a queue for processing later

  • Queued-up requests will be processed after services are restored

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, April 2

22:00 – 24:00 MDT (Sunday, April 3, 04:00 – 6:00 UTC)

Important

For those who don't observe daylight savings, maintenance will be one hour earlier.

Infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance at 22:00 MDT (04:00 UTC). Then the services listed below may be down for up to two hours.

CIS and CertCentral® SCEP:

  • Certificate Issuing Service (CIS) will be down

  • CertCentral Simple Certificate Enrollment Protocol (SCEP) will be down

  • Requests submitted during this time will fail

  • CIS APIs will return a "503 Service is unavailable" error

  • Failed requests should be resubmitted after services are restored

CertCentral® TLS certificate issuance:

  • TLS certificate requests submitted during this time will fail

  • Failed requests should be resubmitted after services are restored

Direct Cert Portal new domain and organization validation:

  • New domains submitted for validation during this time will fail

  • New organizations submitted for validation during this time will fail

  • Failed requests should be resubmitted after services are restored

QuoVadis® TrustLink® certificate issuance:

  • TrustLink certificate requests submitted during this time will be delayed

  • Requests will be added to a queue for processing later

  • Queued-up requests will be processed after services are restored

PKI Platform 8 new domain and organization validation:

  • New domains submitted for validation during this time will be delayed

  • New organizations submitted for validation during this time will be delayed

  • Requests will be added to a queue for processing later

  • Queued-up requests will be processed after services are restored

  • Access to User Authorization Agent (UAA) services will be disabled: both the UAA Admin and User web portals

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, May 7

22:00 – 24:00 MDT (Sunday, May 8, 04:00 – 06:00 UTC)

Update: There is no planned downtime during maintenance

Saturday, June 4

22:00 – 24:00 MDT (Sunday, June 5, 04:00 – 06:00 UTC)

Saturday, July 9

22:00 – 24:00 MDT (Sunday, July 10, 04:00 – 06:00 UTC)

Rescheduled to avoid U.S. holiday

Infrastructure-related maintenance downtime

The services listed below will be down for a total of 20 minutes while we perform our infrastructure-related maintenance. The downtime consists of two 10-minute windows, one at the start and one at the end of the infrastructure-related work:

  • Start: 22:00 – 22:10 MDT (UTC -6)

  • End: 23:30 – 23:40 MDT (UTC -6)*

*The plan is to end our maintenance at approximately 23:30 MDT (UTC –6). However, if issues occur, we will need to end this work early, which means the second downtime may happen earlier than planned.

Affected services

CertCentral® / Services API

  • Unable to access your CertCentral account.

  • Services API will be unable to process requests.

  • APIs will return a "503 Service is unavailable" error.

  • Resubmit failed requests after services are restored.

CertCentral Automation / API

  • Reschedule automation events around maintenance.

  • If events cannot be rescheduled, retry failed events after services are restored.

Discovery / API

  • Reschedule Discovery scans around maintenance.

  • If scans cannot be rescheduled, retry failed scans after services are restored.

Direct Cert Portal / API

  • Unable to access your Direct Cert Portal account.

  • Direct Cert Portal API will be unable to process requests.

  • APIs will return a "503 Service is unavailable" error.

  • Resubmit failed requests after services are restored.

QuoVadis® TrustLink® certificate issuance

  • TrustLink certificate requests submitted during this time will be delayed.

  • Requests will be queued and processed after services are restored.

PKI Platform 8 new domain and organization validation

  • New domains submitted for validation during this time will be delayed.

  • New organizations submitted for validation during this time will be delayed.

  • Requests will be queued and processed after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, August 6

22:00 – 24:00 MDT (Sunday, August 7, 04:00 – 06:00 UTC)

Infrastructure-related maintenance downtime

The infrastructure-related maintenance starts at 22:00 MDT (04:00 UTC). At that time, the services listed below may be down, or experience delayed responses for approximately 15 minutes.

Affected services:

CertCentral® / Services API

  • Unable to access your CertCentral account.

  • Services API will be unable to process requests.

  • APIs will return a "503 Service is unavailable" error

  • Resubmit failed requests after services are restored.

CertCentral Automation / API

  • Reschedule automation events around maintenance.

  • If automation events cannot be rescheduled, retry failed events after services are restored.

CertCentral Discovery / API

  • Reschedule Discovery scans around maintenance.

  • If scans cannot be rescheduled, retry failed scans after services are restored.

CertCentral Certificate Issuing Service (CIS) and Simple Certificate Enrollment Protocol (SCEP)

  • Requests submitted during this time will fail.

  • APIs will return a "503 Service is unavailable" error.

  • Resubmit failed requests after services are restored.

Direct Cert Portal / API

  • Unable to access your Direct Cert Portal account.

  • Direct Cert Portal API will be unable to process requests.

  • APIs will return a "503 Service is unavailable" error.

  • Resubmit failed requests after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, September 10

22:00 – 24:00 MDT (Sunday, September 11, 04:00 – 06:00 UTC)

Rescheduled to avoid U.S. holiday

Saturday, October 8

22:00 – 24:00 MDT (Sunday October 9, 04:00 – 06:00 UTC)

Rescheduled to avoid the first day of the month

Saturday, November 5

22:00 – 24:00 MDT (Sunday, November 6, 04:00 – 06:00 UTC)

Saturday, December 3

22:00 – 24:00 MST (Sunday, December 4, 05:00 – 07:00 UTC)

Important

For those who don't observe daylight savings, maintenance will be one hour later.


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