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CertCentral account balance and purchase order processing

Review how the CertCentral account balance is updated and how purchase order (PO) processing affects available funds, billing timelines, and certificate workflows.

How your account balance is updated

Your account balance changes based on the following actions:

  • Deposits are added to your account

  • Refunds or billing adjustments are applied by DigiCert

  • Credits are issued for eligible canceled certificates

  • Purchase order transactions are reconciled

  • Subscription or certificate renewals draw from account credit

These balance updates appear in your billing history.

How purchase order processing works

When you submit a purchase order to CertCentral:

  1. DigiCert receives and validates your PO details

  2. DigiCert generates and sends an invoice to you

  3. Funds become available in your account balance as payments are received (full payment or partial payments)

  4. Your account balance updates to reflect PO reconciliation with paid invoices

How purchase order processing affects billing

  • Purchase orders require review or validation before certificate requests are processed

  • Orders submitted with missing or incorrect purchase order details are delayed

  • Purchase order–based purchases appear as pending until fully reconciled

  • Reconciliation timing depends on the organization’s invoicing and payment cycle

Credit limits and purchase orders

Your CertCentral account includes a credit limit that provides additional purchasing flexibility:

  • Default credit limit: Your account defaults to a $2,000 credit limit. This limit can be increased by contacting your Account Representative and completing a credit review.

  • POs and credit limits: Purchase orders do not count against your credit limit. However, funds are only made available in your account as payments are received.

  • Emergency purchases: If needed, you can purchase a certificate out of contract before the PO is fully paid, as long as you have sufficient available credit remaining in your credit limit.

  • Order tracking: Orders paid with account balance are tied to specific invoices to provide clarity over which orders are included on that invoice and how pending payments have been applied.

Important considerations

  • A low or zero account balance may prevent certificate fulfillment if your account relies on credit

  • Purchase order processing timelines vary across organizations

  • Refunds and credit adjustments may take time to appear in the account balance

What's next

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