Get started as an Account user
As an account user, you can access the DigiCert services that have been enabled for you by your account administrator. You can also manage your own user details.
This guide helps you:
Tip
You can access services and features your administrator has enabled. If something’s missing, contact your administrator.
Before using this guide, make sure you can access your DigiCert® account and that you’re assigned to the correct user group. These quick checks ensure you can finish the steps in this guide without issues or delays.
Confirm your access and manage your credentials
Ensure that your credentials are set up and working correctly. This ensures you can securely access your DigiCert® account.
To confirm your username
Navigate to the sign in workflow for DigiCert account.
On the screen requesting your username, select Forgot username?
Provide the email address linked to your username.
Select Request username.
Note
If there are any DigiCert usernames linked to the email address you provided in step 3, these usernames are sent to the email address provided.
Email subject: Your DigiCert username
To update your username
Sign in to DigiCert® account.
In the top-right corner, select the profile icon > View my user details.
Select the User details.
In the Username field, change your username.
Select Update User.
To reset your password
Go to the DigiCert account sign in page.
Enter your username.
Select Next.
On the screen requesting your password, select Reset password?
Select Request password reset.
Note
The reset instructions are sent to the email address linked to your username.
Email subject: [Action Required] Reset your DigiCert password
Confirm your user group
Before continuing, confirm that you’re an account user:
In the top-right corner, select the profile icon > View my user details.
In the Account access section, identify your user group.
If you’re an account user, proceed with this guide.
If you’re an account admin, refer to Account admin guide.
Manage your services
Your account administrator controls which DigiCert services are enabled for you. As an account user, your goal is to make sure you can access the services you've been granted and finish any one-time setup if needed.
The Services page is divided into two sections:
My services
Services currently enabled for your user.
Explore more services
Services you may be eligible for but don’t yet have access to.
Access your services
You can access all services in the My services section with one click.
To access your services:
In DigiCert® account, select the Services icon.
Select all the services listed in the My services section.
Tip
If you’re taken directly to the service and aren’t prompted for credentials, this means that your account is set up correctly and you can proceed to the Explore more services step.
If you’re directed to a Link your account page that requires credentials, proceed with the Link your account step.
Link your account
If you’re shown a Link your account page when selecting a service, this means DigiCert needs to verify your ownership of that service. This is a one-time setup that connects your existing credentials to your DigiCert account.
Enter your credentials for the service.
Select Link account.
Tip
After successful linking, you’ll be able to access the service with one click in the future, no additional logins required.
Explore more services
If a service you believe you should access appears in the Explore more services section:
Select the service.
If you see
You don’t have access to this product, it means the service isn’t yet enabled for your user.Contact your account administrator to request access to the service.
Manage your user profile
You can update your personal details directly in your account. For security-related actions like resetting your password or unlocking your account, contact your administrator.
To update your user details:
In the top-right corner, select the profile icon > View my user details.
Select User details.
Edit any of the following fields:
First name
Last name
Email address
Username
Phone number
Default language
Select Update user.