Set up an authenticator application
DigiCert® account supports three two-factor authentication (2FA) methods: authenticator app, email authentication, and client certificate authentication. These options are configured at the account level, and your account administrator determines which methods are available to you.
Depending on your account settings, you may see multiple 2FA options in the sign in workflow.
If you're added to an account with 2FA enabled, you receive a welcome email prompting you to set up your password and authenticator app. If your administrator later enables an additional 2FA method, you receive a separate notification email.
In both cases, the email directs you to the DigiCert sign in process where you can scan a QR code to configure your authenticator app.
Follow these instructions to set up your time-based one-time password (TOTP) authenticator app.
To set up 2FA from the welcome email
Open the email with the subject line: [Action required] Welcome to your DigiCert® account.
Select Sign in.
Enter a password.
Open your authenticator application on your mobile phone.
Scan the QR code on the sign in screen.
In the One-time code field, provide the code as shown in your authenticator application.
Select Verify code.
Select the checkbox to accept the Master services agreement.
Switch to the authenticator app
If your account has authenticator app enabled in addition to other methods, you can switch to using an authenticator app during sign-in. For security purposes, you’ll need to verify your identity with a one-time code sent to your email. After verification, a QR code will appear for you to scan.
Begin the sign in workflow for DigiCert account.
Enter your username.
Select Next.
Enter a password.
Select Next.
Select Select a different verification method.
Select Authenticator app.
Check your email for a security code and provide it on the Verify your email before setting up your authenticator app page.
Select Next.
Open your authenticator application on your mobile phone.
Scan the QR code on the sign in screen.
In the One-time code field, provide the code as shown in your authenticator application.
Select Verify code.