Skip to main content

Unlock user

A user account is locked after multiple incorrect sign in attempts (incorrect password or OTP). When this happens, the user receives an email: Your user account is locked from no-reply@digicert.com.

To identify locked users

  1. In DigiCert​​®​​ account, select the Access icon.

  2. In the Status column, select the filter icon.

  3. From the filter list, select Locked to view all users with locked profiles.

To unlock a user's account

  1. In DigiCert​​®​​ account, select the Access icon.

  2. Identify the locked user and hover over their first name.

  3. Select the more actions icon (⁝) > Reset user credentials.

  4. Select one of the following options:

    1. Reset password

      Sends the user the Reset your DigiCert password email from no-reply@digicert.com.

    2. Reset two-factor authentication

      Sends the user the Reset two-factor authentication email from no-reply@digicert.com.

  5. Select Send email.

In this section: