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Unlock user

A user account is locked after multiple failed sign-in attempts (incorrect password or OTP). When this happens, the user receives an email: Your user account is locked from no-reply@digicert.com.

To identify locked users

  1. Sign in to your DigiCert® account.

  2. In the DigiCert® account menu, go to the Access icon.

  3. In the Status column, select the filter icon.

  4. From the filter list, select Locked to view all users with locked profiles.

To unlock a user's account

  1. Sign in to your DigiCert® account.

  2. In the DigiCert® account menu, go to the Access icon.

  3. Identify the locked user and hover over their first name.

  4. Select the more actions icon (⁝) > Reset user credentials.

  5. Select one of the following options:

    1. Reset password

      Sends the user the Reset your DigiCert password email from no-reply@digicert.com.

    2. Reset two-factor authentication

      Sends the user the Reset two-factor authentication email from no-reply@digicert.com.

  6. Select Send email.

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