Skip to main content

Certificate troubleshooting

Error creating certificate

If your certificate failed to create, then you'll see the following error message:

Error creating certificate. Check logs for more information.

A certificate can fail for many reasons. To troubleshoot, review the audit log to understand the specific issue.

To check the audit logs:

  1. In the Software Trust menu, go to Logs > Audit logs.

  2. Locate the log entry with the following parameters:

    • A Status of Failure

    • A Resource type of Certificate

    • An Action of Generate.

  3. Select the corresponding log entry.

  4. Review the Error message field to understand how to troubleshoot.