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DigiCert Europe 2024 maintenance schedule

To make planning your certificate, services, and platform-related tasks easier, here is the DigiCert Europe 2024 maintenance schedule. We keep this schedule up to date with all maintenance information, including details about how maintenance will affect your services.

Important

Are you looking for the DigiCert Global 2024 maintenance schedule?

The Europe schedule applies to the following DigiCert platforms and services:

  • CertCentral® Europe

  • DigiCert ONE Netherlands and Switzerland

    • DigiCert® Account Manager

    • DigiCert® CA Manager

    • DigiCert​​®​​ Document Trust Manager

    • DigiCert​​®​​ IoT Trust Manager

    • DigiCert​​®​​ Software Trust Manager

    • DigiCert​​®​​ Trust Lifecycle Manager

  • QuoVadis®

  • Online Certificate Status and Timestamp Services

What can I do to prepare for these maintenance windows?

Plan your certificate-related tasks accordingly:

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside the maintenance windows.

  • Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates. This subscription includes email alerts for when maintenance begins and when it ends.

  • Contact your account manager or DigiCert Support if you need more information regarding these maintenance windows.

2024 Europe maintenance schedule

Dates and times are subject to change. Service announcements are sent before changing or adding maintenance windows.

Table 1. Scheduled maintenance for 2024

Date

Time

Notes

Saturday, January 6

16:00 – 18:00 UTC

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, February 3

16:00 – 18:00 UTC

QuoVadis services maintenance-related downtime

During the two-hour maintenance window, some QuoVadis services will be down for approximately 10 minutes while we do infrastructure-related maintenance that requires server restarts.

Affected Services:

  • Sealsign signing service

  • TrustLink Switzerland instance

  • TrustLink Netherlands instance

  • ADSS signing service Netherlands instance

  • Certlookup

API notes

  • APIs will return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority certificate-related tasks and document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, March 2

16:00 – 18:00 UTC

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Tuesday, March 12

03:00 - 05:00 UTC

Critical Document Trust Manager Netherlands location maintenance

DigiCert must perform critical maintenance on the ADSS signing service in our Document Trust Manager Netherlands location. During this time, Document Trust Manager and its ADSS signing service will be down for approximately 90 minutes.

How does this affect me?

The maintenance starts at 03:00 UTC. From 03:00 to 04:30 UTC, our Document Trust Manager Netherlands instance and its ADSS signing service will be down or experience service degradation for approximately 90 minutes.

What can I do?

  • Schedule high-priority document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, March 16

15:00 - 17:00 UTC

Critical Document Trust Manager Switzerland location maintenance

DigiCert must perform critical maintenance on the ADSS signing service in our Document Trust Manager Switzerland location. During this time, Document Trust Manager and its ADSS signing service will be down for approximately 90 minutes.

How does this affect me?

The maintenance starts at 15:00 UTC. From 15:00 to 16:30 UTC, our Document Trust Manager Netherlands instance and its ADSS signing service will be down or experience service degradation for approximately 90 minutes.

What can I do?

  • Schedule high-priority document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, April 6

15:00 – 17:00 UTC

Maintenance will be one hour earlier for those not observing daylight savings.

DigiCert ONE Switzerland and TrustLink Switzerland location maintenance

If everything goes as planned, the maintenance will not affect you. However, there could be service downtime if things don't go as planned.

The maintenance starts at 15:00 UTC. From 15:00 to 16:00 UTC, our DigiCert ONE Switzerland instance and its Managers and our TrustLink Switzerland instance could be down or experience service degradation for approximately 30 minutes.

Affected services:

  • DigiCert ONE Switzerland

    • Trust Lifecycle Manager

    • Software Trust Manager

    • IoT Trust Manager

    • Document Trust Manager

    • KeyLocker

    • Account Manager

    • CA Manager

  • TrustLink Switzerland

API note

  • APIs may return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

  • Schedule high-priority certificate-related tasks and signings (code and documents) before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, May 4

15:00 – 17:00 UTC

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, June 1

15:00 – 17:00 UTC

TrustLink Enterpise Netherlands instance maintenance-related downtime

The QuoVadis TrustLink Enterpise Netherlands instance will be down for approximately 40 minutes while we do infrastructure-related maintenance requiring server restarts.

How does this affect me?

The maintenance starts at 15:00 UTC. From 15:00 to 15:40 UTC, our TrustLink Netherlands instance will be down for approximately 40 minutes.

Affected services

TrustLink Enterprise Netherlands instance

API notes:

  • APIs will return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, July 13

15:00 – 17:00 UTC

TrustLink Enterpise Netherlands instance maintenance-related downtime

The QuoVadis TrustLink Enterprise Netherlands instance will be down for approximately 40 minutes while we do infrastructure-related maintenance requiring server restarts.

How does this affect me?

The maintenance starts at 15:00 UTC. From 15:00 to 15:40 UTC, our TrustLink Netherlands instance will be down for approximately 40 minutes.

Affected services

TrustLink Enterprise Netherlands instance

API notes:

  • APIs will return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, August 3

15:00 – 17:00 UTC

ADSS signing services maintenance-related downtime for our Netherlands and Switzerland locations

The ADSS signing services will be down for approximately 30 minutes while we do infrastructure-related maintenance on the service.

How does this affect me?

The maintenance starts at 15:00 UTC. At this time, the ADSS signing services in our Document Trust Manager and TrustLink Enterprise Netherlands and Switzerland locations will be down for approximately 30 minutes.

Affected services:

  • Document Trust Manager's ADSS signing service in the following locations:

    • DigiCert® ONE Netherlands

    • DigiCert® ONE Switzerland

  • Legacy QuoVadis ADSS signing service in the following locations:

    • TrustLink Enterprise Netherlands

    • TrustLink Enterprise Switzerland

What can I do?

Plan accordingly:

  • Schedule high-priority ADSS service document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, September 7

15:00 – 17:00 UTC

Some DigiCert services will be down for approximately 10 minutes during scheduled Europe maintenance on September 7, 2024, 17:00 -19:00 CEST (15:00 - 17:00 UTC).

How does this affect me?

The maintenance starts at 17:00 CEST (UTC 15:00). At this time, TrustLink Enterprise and the ADSS signing services will be down for approximately 10 minutes.

Affected services:

  • QuoVadis’ ADSS signing service in the following locations:

    • TrustLink Enterprise Netherlands

    • TrustLink Enterprise Switzerland

  • Document Trust Manager's ADSS signing service in the following locations:

    • DigiCert® ONE Netherlands

    • DigiCert® ONE Switzerland

  • QuoVadis TrustLink Enterprise in the following locations:

    • Netherlands

    • Switzerland

What can I do?

Plan accordingly:

  • Schedule high-priority ADSS signing service document signings before or after the maintenance window.

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, October 5

15:00 – 17:00 UTC

Some DigiCert services will be down for approximately 10 minutes during scheduled Europe maintenance on October 5, 2024, 17:00 -19:00 CEST (15:00 - 17:00 UTC).

How does this affect me?

The maintenance starts at 17:00 CEST (UTC 15:00). At this time, TrustLink Enterprise and the ADSS signing services will be down for approximately 10 minutes.

Affected services

  • QuoVadis’ ADSS signing service in the following locations:

    • TrustLink Enterprise Netherlands

    • TrustLink Enterprise Switzerland

  • Document Trust Manager's ADSS signing service in the following locations:

    • DigiCert® ONE Netherlands

    • DigiCert® ONE Switzerland

  • QuoVadis TrustLink Enterprise in the following locations:

    • Netherlands

    • Switzerland

What can I do?

  • Schedule high-priority ADSS signing service document signings before or after the maintenance window.

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, November 9

16:00 – 18:00 UTC

For those not observing daylight savings, maintenance will be one hour later.

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

Important

We previously communicated that the ADSS signing service maintenance would occur during scheduled maintenance on November 9 with a 60-minute downtime. However, the scope of the work has changed, requiring us to reschedule it to November 16, 2024, and extend the downtime to two hours. See the November 16 entry below.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, November 16

16:00 – 18:00 UTC

Critical ADSS signing service maintenance in our Switzerland location

DigiCert must perform critical maintenance on the ADSS signing service in our DigiCert® Document Trust Manager Switzerland location. During this time, the ADSS signing service will be down for approximately two hours

How does this affect me?

The ADSS signing service maintenance starts at 17:00 CET (UTC 16:00). From 17:00 to 19:00 CET (16:00 to 18:00 UTC), the ADSS signing services will be down for approximately two hours.

Affected services

Document Trust Manager's ADSS signing service in the DigiCert® ONE Switzerland location.

What can I do?

Plan accordingly:

  • Schedule high-priority document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, December 7

16:00 – 18:00 UTC

Maintenance-related downtime for some DigiCert services

The ADSS and PrimoSign signing services in our DigiCert® Document Trust Manager Switzerland location and QuoVadis TrustLink Enterprise will be down during scheduled Europe maintenance.

How does this affect me?

  • ADSS maintenance – three-hour downtime

    The ADSS signing service upgrade starts at 17:00 CET (UTC 16:00). From 17:00 to 20:00 CET (16:00 to 19:00 UTC), the ADSS signing service in our DigiCert® Document Trust Manager Switzerland location will be down for approximately three hours.

    Note: This upgrade will last three hours, extending the downtime by one hour past the scheduled maintenance window.

  • PrimoSign maintenance – 60-minute downtime

    The PrimoSign signing service maintenance starts at 17:00 CET (UTC 16:00). At this time, the PrimoSign signing services in our DigiCert® Document Trust Manager Switzerland location will be down for approximately 60 minutes.

  • QuoVadis TrustLink Enterprise – 10-minute downtime

    The TrustLink Enterprise maintenance starts at 17:00 CET (UTC 16:00). At this time, TrustLink Enterprise in our Netherlands and Switzerland locations will be down for approximately 10 minutes.

Affected services:

  • ADSS signing service in our DigiCert® Document Trust Manager Switzerland location

  • PriomoSign signing service in our DigiCert® Document Trust Manager Switzerland location

  • QuoVadis TrustLink Enterprise in our Netherlands and Switzerland locations

    • APIs will return "503 services unavailable" errors.

    • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority PrimoSign and ADSS signing service document signings before or after the maintenance window.

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.


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