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DigiCert Global 2024 maintenance schedule

To make planning your certificate, services, and platform-related tasks easier, here is the DigiCert Global 2024 maintenance schedule. We keep this schedule up to date with all maintenance information, including details about how maintenance will affect your services.

Important

Are you looking for the DigiCert Europe 2024 maintenance schedule?

The global schedule applies to the following DigiCert platforms and services:

  • CertCentral®USA

    • ACME agent automation

    • Discovery

    • Certificate Issuing Service (CIS)

    • Simple Certificate Enrollment Protocol (SCEP)

  • DigiCert ONEUSA

    • DigiCert® Account Manager

    • DigiCert® CA Manager

    • DigiCert​​®​​ Document Trust Manager

    • DigiCert​​®​​ IoT Trust Manager

    • DigiCert​​®​​ Software Trust Manager

    • DigiCert​​®​​ Trust Lifecycle Manager

    • KeyLocker

  • Direct Cert Portal

  • PKI Platform 8

  • Online Certificate Status and Timestamp Services

What can I do to prepare for these maintenance windows?

Plan your certificate-related tasks accordingly:

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside the maintenance windows, including Automation events and Discovery scans.

  • Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates. This subscription includes email alerts for when maintenance begins and when it ends.

  • Contact your account manager or DigiCert Support if you need more information regarding these maintenance windows.

2024 Global maintenance schedule

Dates and times are subject to change. Service announcements are sent before changing or adding maintenance windows.

Table 1. Scheduled maintenance for 2024

Date

Time

Notes

Saturday, January 6

22:00 – 24:00 MST (Sunday, January 7, 05:00 – 07:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, February 3

22:00 – 24:00 MST (Sunday, February 4, 05:00 – 07:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, March 2

22:00 – 24:00 MST (Sunday, March 3, 05:00 – 07:00 UTC)

PKI Platform 8 maintenance

If everything goes as planned, this maintenance will not affect our PKI Platform 8 customers. However, this maintenance is high risk, so if things don't go as planned, there could be service interruptions, delayed responses, or even downtime.

The PKI Platform 8 maintenance starts at 22:00 MST (05:00 UTC). From 22:00 to 22:30 MST (05:00 to 05:30 UTC), PKI Platform 8 may experience interruptions such as downtime (up to 15 minutes), service interruptions, or delayed responses.

API note:

  • APIs may return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, April 6

22:00 – 24:00 MDT (Sunday, April 7, 04:00 – 06:00 UTC)

Maintenance will be one hour earlier for those not observing daylight savings.

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, May 4

22:00 – 24:00 MDT (Sunday, May 5, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, May 25

22:00 – 24:00 MDT (Sunday, May 26, 04:00 – 06:00 UTC)

Critical CertCentral Global (USA location) maintenance

DigiCert must perform critical maintenance on CertCentral Global. During this time, CertCentral will be down or experience service degradation for 30 minutes.

How does this affect me?

The CertCentral maintenance-related downtime/service degradation happens in two 15-minute periods.

  • Part 1: From 22:00 to 22:15 MDT (04:00 to 04:15 UTC), CertCentral will be down or experience service degradation for up to 15 minutes.

  • Part 2: From 22:45 to 23:00 MDT (04:45 to 05:00 UTC), CertCentral will again be down or experience service degradation for up to 15 minutes.

Affected services

This maintenance only affects CertCentral Global. It does not affect our Certificate Issuing Service (CIS), CertCentral Simple Certificate Enrollment Protocol (SCEP), or CertCentral Europe.

API notes

  • APIs may return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message must be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, June 1

22:00 – 24:00 MDT (Sunday, June 2, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, July 13

22:00 – 24:00 MDT (Sunday, July 14, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, August 3

22:00 – 24:00 MDT (Sunday, August 4, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, September 7

22:00 – 24:00 MDT (Sunday, September 8, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, October 5

22:00 – 24:00 MDT (Sunday, October 6, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, November 9

22:00 – 24:00 MST (Sunday, November 10, 05:00 – 07:00 UTC)

For those not observing daylight savings, maintenance will be one hour later.

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority certificate-related tasks before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page to receive live maintenance updates, including email alerts for when maintenance begins and ends.

Services will be restored as soon as the maintenance is completed.

Saturday, December 7

22:00 – 24:00 MST (Sunday, December 8, 05:00 – 07:00 UTC)

PrimoSign signing service maintenance-related downtime

The PrimoSign signing service in our DigiCert® Document Trust Manager USA location will be down for approximately 60 minutes during scheduled Global maintenance.

How does this affect me?

The maintenance starts at 22:00 MST (05:00 UTC). At this time, the PrimoSign signing services will be down for approximately 60 minutes.

Affected services

PrimoSign signing service in our DigiCert® Document Trust Manager USA location

What can I do?

Plan accordingly:

  • Schedule high-priority PrimoSign signing service document signings before or after the maintenance window.

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates, including email alerts for when maintenance starts and ends.

Services will be restored as soon as the maintenance is completed.


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