When a user's 2FA is reset, DigiCert sends an email to the user with instructions to reset their mobile authenticator application. There are two methods to reset 2FA:
Sign in to your DigiCert account.
In the left menu, select Access.
Hover over the user's name until the more actions (⁝) icon appears.
Select the more actions (⁝) icon > Reset 2-factor authentication.
Select Send reset instructions.
Nota
The reset instructions will be sent to the email address associated with your username.
Email subject: Sync your device for DigiCert sign-in
If you are unable to access your authenticator app, you can receive a one time code to access your account.
Begin the sign in workflow for DigiCert account.
Enter your username.
Enter your password.
On the screen requesting your Authenticator app one time code, select Switch to email authentication.
Nota
A one time code will be sent to the email address associated with your username.
Email subject: Your DigiCert code