Create user
You can control who can access your DigiCert® account and what they can do. Follow the steps in this documentation to add a new user and configure their access to services and permissions.
To find your user group
Sign in to your DigiCert® account.
In the top-right corner, select the profile icon > View my user details.
Identify the Group field, this field displays either Account admin or Account user.
To create a user
Sign in to your DigiCert® account.
In the DigiCert® account menu, go to the Access icon.
Select Create user.
In the Personal information section, complete the following fields:
Field
Description
First name
Provide the user's first name.
Last name
Provide the user's last name.
Email address
Provide the user's email address.
Username
Defaults to the user’s email address. You can edit it if a custom username is preferred.
Telephone number
Provide the user's dialing code and telephone number.
In the Account access section, complete the following fields:
Field
Description
DigiCert® account
Select one or more accounts that should have this user can access.
Sugerencia
If you only have access to one account, it will be selected by default and cannot be changed.
User group
Select one of the following user groups to assign to the user:
Account administrator
This user has elevated permissions to view account information, enable DigiCert services, create, modify, one-time password (OTP), and delete users within the account.
Account user
This user can view their own user profile and access DigiCert services enabled by the account administrator.
Available services
This section lists all DigiCert services currently enabled for your account. Select one or more services that this user should have access to.
Possible services include:
CertCentral account
(Conditional)
Sugerencia
This additional field only appears if:
You enabled CertCentral for the user.
You have multiple CertCentral accounts linked.
Select one or more CertCentral accounts that this user should be able to access. This option only appears if multiple CertCentral accounts are linked to your DigiCert organization.
Select Create user.
Sugerencia
The user's status will be displayed as Pending until they create their own credentials and access the DigiCert® account. Once this is done, the status will change to Active.
Known issue: User not automatically created in DigiCert ONE
Issue
You created a user and assigned a DigiCert ONE service, such as: Document Trust, IoT Trust, Software Trust, and Trust Lifecycle Manager, however their user wasn’t automatically created in DigiCert ONE as expected.
Temporary workaround
To access the assigned service:
Sign in to your DigiCert® account.
Select the service assigned to you.
On the Link your account page, select Don't have an account?
Select Join account.