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Get started as an Account user

As an account user, you can access the DigiCert services that have been enabled for you by your account administrator. You can also manage your own user details.

This guide will help you:

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You can only access services and features your administrator has enabled. If something’s missing, contact your administrator.

Before you begin

Before using this guide, make sure you can access your DigiCert​​®​​ account and that you are assigned to the correct user group. These quick checks ensure you can complete the steps in this guide without issues or delays.

Confirm your access and manage your credentials

Ensure that your credentials are set up and working correctly. This ensures you can securely access your DigiCert​​®​​ account.

To confirm your username

  1. Navigate to the sign in workflow for DigiCert account.

  2. On the screen requesting your username, select Forgot username?

  3. Provide the email address associated with your username.

  4. Select Request username.

Note

If there are any DigiCert usernames are associated with the email address you provided in step 3, these usernames will be sent to the email address provided.

Email subject: Your DigiCert username

To update your username

  1. Sign in to your DigiCert® account.

  2. In the top-right corner, select the profile icon > View my user details.

  3. Select the User details.

  4. In the Username field, change your username.

  5. Select Update User.

To reset your password

  1. Navigate to the DigiCert account sign-page.

  2. Enter your username.

  3. Select Next.

  4. On the screen requesting your password, select Reset password?

  5. Select Request password reset.

Note

The reset instructions will be sent to the email address associated with your username.

Email subject: [Action Required] Reset your DigiCert password

Confirm your user group

Before continuing, confirm that you are an account user:

  1. Sign in to your DigiCert® account.

  2. In the top-right corner, select the profile icon > View my user details.

  3. In the Account access section, identify your user group.

    1. If you are an account user, proceed with this guide.

    2. If you are an account admin, refer to Account admin guide.

Manage your services

Your account administrator controls which DigiCert services are enabled for you. As an account user, your goal is to make sure you can access the services you've been granted and complete any one-time setup if needed.

The Services page is divided into two sections:

  • My services

    Services currently enabled for your user.

  • Explore more services

    Services you may be eligible for but do not yet have access to.

<title>Access your services</title>

You should be able to access all services in the My services section with one click.

To access your services:

  1. Sign in to your DigiCert account.

  2. In the left menu, select the Services icon.

  3. Select all the services listed in the My services section.

Tip

  • If you are taken directly to the service and are not prompted for credentials, this means that your account is set up correctly and you can proceed to the Explore more services step.

  • If you are directed to a Link your account page that requires credentials, proceed with the Link your account step.

Link your account

If you are shown a Link your account page when selecting a service, this means DigiCert needs to verify your ownership of that service. This is a one-time setup that connects your existing credentials to your DigiCert account.

  1. Enter your credentials for the service.

  2. Select Link account.

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After successful linking, you will be able to access the service with one click in the future, no additional logins required.

Explore more services

If a service you believe you should access appears in the Explore more services section:

  1. Select the service.

  2. If you see You don’t have access to this product, it means the service is not yet enabled for your user.

  3. Contact your account administrator to request access to the service.

Manage your user profile

You can update your personal details directly in your account. For security-related actions like resetting your password or unlocking your account, contact your administrator.

To update your user details:

  1. In the top-right corner, select the profile icon > View my user details.

  2. Select User details.

  3. Edit any of the following fields:

    1. First name

    2. Last name

    3. Email address

    4. Username

    5. Phone number

    6. Default language

  4. Select Update user.

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