Resend approval and certificate issuance emails
Resend certificate-related emails from the Order details page when the original email was not received or the recipient has changed.
Resend approval email
Use this procedure for pending EV TLS/SSL, code signing, and mark certificate orders where a verified contact has not yet approved the request.
For Enterprise, Partner, and Legacy accounts:
In the CertCentral main menu, go to Certificates > Orders.
Select the order number of the pending certificate request.
On the Order details page, in the Certificate status section under Order Approval, select Resend approval email.
In the Resend Approval Emails window, review the verified contacts.
Add or remove verified contacts if required.
Select Send.
For Subscription accounts:
In the CertCentral main menu, go to My Digital Trust Products > Certificates.
Select the order number of the pending certificate request.
On the Order details page, in the Certificate status section under Order Approval, select Resend approval email.
In the Resend Approval Emails window, review the verified contacts.
Add or remove verified contacts if required.
Select Send.
Only validated verified contacts appear in the resend list. The order remains pending until a verified contact approves the request.
Notice
When you resend the approval email, the previous approval link is voided. The verified contact receives a new email with a new approval link.
Resend certificate issuance email
For Enterprise, Partner, and Legacy accounts:
In the CertCentral main menu, go to Certificates > Orders.
Select the order number for the issued client certificate.
On the Order details page, under Certificate Details in the Email Addresses section, select Resend Issuance Email.
For Subscription accounts:
In the CertCentral main menu, go to My Digital Trust Products > Certificates.
Select the order number for the issued client certificate.
On the Order details page, under Certificate Details in the Email Addresses section, select Resend Issuance Email.
When you resend the issuance email, the previous link is voided. The recipient receives a new email with a new link.
What's next
Grant limited user access to a certificate order to give a limited user access to a specific order without changing their account role