Get started
Welcome to the DigiCert Trust Lifecycle Manager app for ServiceNow. Use this app to request and provision private certificates to deploy across your environments.
About the names in this app:
DigiCert ONE Trust Lifecycle Manager is an application on the DigiCert ONE platform, which you use to issue certificates. You use it in tandem with its ServiceNow app.
The application you’re about to install and use, DigiCert Trust Lifecycle Manager, has a very similar name, but runs in ServiceNow and uses ServiceNow’s workflow engine to manage your certificates.
Before you begin
In ServiceNow, you need admin privileges to install the DigiCert Trust Lifecycle Manager app.
In DigiCert ONE, you need an account with:
Access to the DigiCert ONE Trust Lifecycle Manager application.
Required seat types assigned. The seat types you need depend on the types of certificates you plan to request through ServiceNow. To learn more, see Create certificate profiles.
Create API key in DigiCert ONE
You need an API key in DigiCert ONE to use for integrating with your ServiceNow instance.
To create a new API key with the required permissions:
Sign in to DigiCert ONE.
Navigate to the Profile icon (top right) > Admin Profile > Access > Service User.
Select Create service user and follow the instructions on the page.
For DigiCert ONE Manager access, select CA and Trust Lifecycle.
Select Next.
On the Roles and permissions page, assign the following user roles.
For CA Manager: Read only.
For Trust Lifecycle Manager: User and certificate manager and Certificate profile manager.
Select Add user.
Remember to copy the key to a safe location.
If you need help
Contact your DigiCert ONE account representative and work with them to get going in the app.