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Upgrade to CertCentral EU

All accounts are required to upgrade to CertCentral EU in Document Trust Manager to remain compliant with eIDAS and ZertES regulations.

What's new in CertCentral?

As part of this transition to CertCentral Europe:

  • All certificates orders are placed on CertCentral. PDF forms are no longer required.

  • Client administrator adds organization and authorized representative details directly to your Document Trust Manager account. This initiates the Validation team to process your order as soon as possible.

  • Authorized representatives must approve each certificate order. They may delegate this responsibility by finishing a Power of Attorney. This applies to Natural Person in Organization and eSeal certificates.

  • Your signers must update to the latest version of the true-Sign V client (v.4.1.3 for Windows; v.1.0.6 for macOS). The new version introduces the updated ICA and root certificates for signing certificates issued through CertCentral.

To upgrade to CertCentral EU:

1 - Link your CertCentral account

  1. Sign in to DigiCert ONE.

  2. Navigate to: Manager menu icon > Document Trust > Dashboard.

  3. Select the link from the banner to navigate to Integrations > CertCentral > Create CertCentral account.

  4. Fill out the form, then select Create account to link your Document Trust Manager account.

    Nota

    If you have a CertCentral account, use an active CertCentral API key to link your Document Trust Manager account. See Generate an API key.

2 - Add authorized representative

Nota

Required for following products and products that need organization validation:

  • EU Qualified Personal Organization

  • PKIo Personal Organisation – Signing

  • ZertES Personal Organisation

  • ZertES Regulated eSeal

The authorized representative is in the company registry, represents the organization, and has the authority to approve your certificate requests. Before DigiCert​​®​​ can issue your certificate, one of the authorized representatives in your request must approve the order. All the authorized representatives in your request are required to remotely verify their identity. Then, we send them the approval email and wait for one of them to approve your order. Once, one of the representatives approves the order can DigiCert​​®​​ issue your certificate.

  1. Sign in to DigiCert ONE.

  2. In the Managers (managericon.png) menu, select Document Trust.

  3. Navigate to Dashboard.

  4. In Integrations > CertCentral > CertCentral account details, select Add authorized representative.

  5. In the Add authorized representative side rail, enter the contact's first and last name, job title, email address, and phone number, and then select Add.

  6. Add at least one authorized representative to your certificate request. However, you can add up to 15.

3 - Invite signers

Create a signup link to invite signers and get their validation process started. Copy and paste the resulting link into invitation emails to potential document signers.

What's next

All signers are required to follow the steps to upgrade based on their certificate type:

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