Best practices

Enter the organization's legal name exactly as it appears in official government or corporate registration records. DigiCert verifies the organization name against corporate registries. Discrepancies between what you enter and what the registry shows delay or prevent validation.

Select every validation type you expect to need for the organization in a single submission — for example, OV, EV, and CS together if you plan to request multiple certificate types. Adding validation types later requires a separate submission and extends the time before those certificate types can be issued.

Submit the organization for validation before placing certificate orders. When DigiCert receives a certificate request for a prevalidated organization, it can issue the certificate without waiting for validation to complete. Orders placed before validation completes remain pending until validation is done.

DigiCert calls a verified, publicly listed phone number to confirm authority to order certificates. Inform your organization contact, technical contact, and company receptionist before submitting. Let them know DigiCert calls within 24 hours and needs to confirm your role in the organization.

Editing an organization's legal name, address, or contact information cancels all current validation, including OV and EV validation. If you need to change the legal name or assumed name, add a new organization with the correct details rather than editing the existing one.

Pre-onboarding checklist to confirm prerequisites before starting organization setup