Reset two-factor authentication (2FA)
When 2FA is reset, DigiCert sends an email to the user with instructions to reset their mobile authenticator application. There are two methods to reset 2FA:
To reset the authenticator for a user in your account
Tip
To perform this action, you must be an account admin.
If your user group is an account user, contact your account admin to follow this procedure:
In DigiCert account, select Settings (⚙️) > User management.
Hover over the username until the more actions (⁝) icon appears.
Select more actions (⁝) > Reset user credentials.
Select the radio button next to Reset two-factor authentication.
Select Send email.
Note
The reset instructions are sent to the email address linked to your username.
Email subject: Sync your device for DigiCert sign in
Switch to email authentication
Can’t use your authenticator app or client authentication certificate? If email authentication is enabled for your account, you can sign in with a code we send to your email. You can also select email when you prefer to use it.
When you select a different method during sign-in, it doesn’t disable other methods. The account administrator decides which 2FA methods are enabled to users.
Tip
If you’re already signed in to your DigiCert account, sign out before following these steps.
Begin the sign in workflow for DigiCert account.
Enter your username.
Enter your password.
On the screen requesting your Authenticator app one-time code or your client authentication certificate, select Select a different verification method.
Select Email authentication.
Note
A one-time code is sent to the email address linked to your username.
Email subject: Your DigiCert code