Reset two-factor authentication (2FA)
When a user's 2FA is reset, DigiCert sends an email to the user with instructions to reset their mobile authenticator application. There are two methods to reset 2FA:
To reset the authenticator for a user in your account
Sign in to your DigiCert® account.
In the DigiCert® account menu, go to the Access icon.
Hover over the user's name until the more actions (⁝) icon appears.
Select the more actions ⁝ icon > Reset user credentials.
Select Reset two-factor authentication.
Select Send email.
Note
The reset instructions will be sent to the email address associated with your username.
Email subject: Sync your device for DigiCert sign-in
Switch to email authentication
If you are unable to access your authenticator app, you can receive a one time code via email to access your account.
Begin the sign in workflow for DigiCert account.
Enter your username.
Enter your password.
On the screen requesting your Authenticator app one time code, select Switch to email authentication.
Note
A one time code will be sent to the email address associated with your username.
Email subject: Your DigiCert code