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Alerts in Trust Lifecycle Manager

You can use DigiCert​​®​​ Trust Lifecycle Manager's Alerts feature to configure and manage how your admins and teams are informed about system alerts and events. Each alert is tied to predefined conditions, such as a specific event or change in your environment. When a condition is met and an alert is triggered, a notification is sent to the recipients you configured.

From the Policies > Alerts page, you can configure how notifications are delivered. You can send alert notifications through email, messaging platforms such as Slack, webhooks, and incident tracking platforms such as ServiceNow. You can send notifications to specific users, roles, teams, or external entities. You can also customize the notification message to meet your organization’s needs and include relevant events or details.

Note

Users who sign in using single sign-on through their DigiCert​​®​​ account have access to the Alerts feature.

Actions you can perform

You can perform the following tasks from the Policies > Alerts page:

  • View a table of your current notifications, showing the following details:

    • Alert name: Displays the name of the alert.

    • Category name: Specifies the type of alert. See Alert categories.

    • Status: Shows the status of the alert. See Alert statuses.

    • Action: Shows how the alert notification is delivered. Delivery methods include email, Slack messages, webhook, and ServiceNow incidents.

    • Last triggered: Shows the most recent date and time when the alert was triggered.

    • Last updated: Shows the most recent date and time when the alert configuration was updated.

    • Created: Shows the date and time when the alert was configured.

  • Configure a new alert.

  • Manage existing alerts.

  • Enable or disable an alert.

  • Filter alerts and alert activity at the page level and at the column level. See Filter alerts and alert activity.

  • View alert details by selecting the name of an alert in the Alert name column. From the Alert-name details sidebar, you can:

    • View the status of the alert. The status appears next to the title.

    • View alert rules. Rules are the conditions and actions configured for an alert.

    • Edit the alert configuration.

    • Disable the alert.

    • Select View activity to view a detailed log of the alert.

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