Trust anchor errors and solutions
The following error may occur while importing an ICA certificate:
Hierarchy chain validation/resolution failed
Error message:
Hierarchy chain validation/resolution failed
Description
This error can occur for multiple reasons. For example, ICA import failed because Software Trust wasn't able to tie the ICA certificate to the root certificate because the root certificate wasn't imported and approved.
Solution
Import the root certificate (issuer).
Ensure that the system administrator approved the import.
Import the ICA certificate.