ServiceNow
Link to ServiceNow to copy all certificates from a business unit in DigiCert® Trust Lifecycle Manager to the ServiceNow configuration management database (CMDB). When you add the ServiceNow connector:
A one-time migration job runs after 30 minutes to copy all existing certificates from the selected business unit to the ServiceNow CMDB table.
An ongoing synchronization job runs every 10 minutes to copy new or updated certificates to the ServiceNow CMDB table.
Anmerkung
The ServiceNow CMDB table has view-only access. You can’t directly manage the certificates in ServiceNow, but the integration lets you use the CMDB functionality to query, filter, and monitor the certificates from the ServiceNow Workspaces > Certificate Management page.
DigiCert ONE prerequisites
Your DigiCert system administrator needs to enable the CMDB integration feature in DigiCert® Account Manager:
Select Accounts from the Account Manager menu and select your Trust Lifecycle Manager account to load the details for it.
Scroll down to the Features section of the account details and make sure the Connectors and ServiceNow CMDB integration features are enabled for Trust Lifecycle Manager.
If either feature is not enabled, select the edit (pencil) icon for Trust Lifecycle Manager, toggle on the Connectors and/or ServiceNow CMDB integration features, and select Save.
Your DigiCert system administrator also needs to assign the required user role to the user who will add the connector to ServiceNow:
Select Access > Users from the Account Manager menu and select the applicable user to load the details for them.
Make sure the user has the CMDB Integration Config Manager user role.
If this role is not assigned, select the edit (pencil) icon for the user and select Next to access their Roles and permissions. Select the list of Trust Lifecycle Manager user roles, check off the CMDB Integration Config Manager role, and select the Update user button.
ServiceNow prerequisites
The DigiCert Trust Lifecycle Manager app for ServiceNow must be installed and active (minimum app version 1.3.0). See the ServiceNow integration guide for more details.
Your ServiceNow instance must have the Certificate Inventory and Management (App id: sn_disco_certmgmt) v3.3.0 plugin installed, which requires a paid subscription.
Link to ServiceNow
From the Trust Lifecycle Manager main menu, select Integrations > Connectors.
Select the Add connector button.
In the IT service management section, select the tile for ServiceNow.
Fill out the form:
Name: Provide a friendly name for this connector.
Business unit: Select the business unit for the certificates to copy and synchronize to the ServiceNow CMDB table.
Note
Each ServiceNow connector is associated with a single business unit in Trust Lifecycle Manager. To copy certificates from multiple business units to ServiceNow, add multiple connectors.
Link account: Add the URL and user account credentials for your ServiceNow instance.
Instance URL: The ServiceNow instance URL (for example,
https://my-instance-123.service-now.com).Username: The username for a valid ServiceNow user account.
Password: The password for the above ServiceNow user account.
Select Add to complete the link to ServiceNow.
What's next
The initial migration job runs 30 minutes after you add the connector to copy all the certificates from the selected Trust Lifecycle Manager business unit to the ServiceNow CMDB table. You can track the status of the migration from the CMDB integration page in the DigiCert Trust Lifecycle Manager app in ServiceNow.
Once the initial migration is complete, an incremental job runs every 10 minutes to synchronize any updated certificate data in the Trust Lifecycle Manager business unit to the ServiceNow CMDB table.