Troubleshooting
Use the following information to help troubleshoot DigiCert® Trust Assistant errors.
Error during post processing scripts
For detailed troubleshooting information, see Troubleshoot post-processing scripts.
Hardware Token Not detected
If your token is not detected:
Refer to Add hardware token documentation to confirm you have configured your hardware token correctly.
Confirm that the corresponding hardware token driver is installed.
Service config not found for WorkFlowService
Error message
Critical error in main process Error: Service config not found for WorkFlowService
Log error
2023-12-06 14:21:55.822 [debug] ConfigManager.getServiceConfig():name = WorkFlowService 2023-12-06 14:21:55.822 [debug] ConfigManager.getServiceConfig():service = undefined 2023-12-06 14:21:55.823 [error] Main.ErrorHandler Detected 'unhandledRejection'
Problem
This error occurs because there is a backward compatibility issue with DigiCert Trust Assistant when a user downgrades from version 1.1.4 to 1.1.3.
Solution
Exit DigiCert Trust Assistant.
Delete or rename the ~/.digicert-trust-assistant/config.json file.
Download and install DigiCert Trust Assistant version 1.1.3 or older.
Start DigiCert Trust Assistant.
Log files
Refer to the DigiCert Trust Assistant logs at the following locations for more information when troubleshooting.
Operating system | Log location |
|---|---|
Windows | C:\Users\<userName>\.digicert-trust-assistant\logs |
macOS | /Users/<userName>/.digicert-trust-assistant/logs |