Skip to main content

Trust anchor errors and solutions

The following error may occur while importing an ICA certificate.

Hierarchy chain validation/resolution failed

Error message:

Hierarchy chain validation/resolution failed

Description

This error can occur for multiple reasons, for example ICA import failed because Software Trust Manager was unable to tie the ICA certificate to the root certificate because the root certificate was not imported and approved first.

Solution

  1. Import the root certificate (issuer).

  2. Ensure that the system administrator approved the import.

  3. Import the ICA certificate.