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Troubleshooting

Use the following information to help troubleshoot DigiCert​​®​​ Trust Assistant errors.

Error during post processing scripts

For detailed troubleshooting information, see Troubleshoot post-processing scripts.

Hardware Token Not detected

If your token is not detected:

  1. Refer to Add hardware token documentation to confirm you have configured your hardware token correctly.

  2. Confirm that the corresponding hardware token driver is installed.

Service config not found for WorkFlowService

Error message

Critical error in main process
Error: Service config not found for WorkFlowService

Log error

2023-12-06 14:21:55.822 [debug] ConfigManager.getServiceConfig():name = WorkFlowService
2023-12-06 14:21:55.822 [debug] ConfigManager.getServiceConfig():service = undefined
2023-12-06 14:21:55.823 [error] Main.ErrorHandler Detected 'unhandledRejection'

Problem

This error occurs because there is a backward compatibility issue with DigiCert Trust Assistant when a user downgrades from version 1.1.4 to 1.1.3.

Solution

  1. Exit DigiCert Trust Assistant.

  2. Delete or rename the ~/.digicert-trust-assistant/config.json file.

  3. Download and install DigiCert Trust Assistant version 1.1.3 or older.

  4. Start DigiCert Trust Assistant.

Log files

Refer to the DigiCert Trust Assistant logs at the following locations for more information when troubleshooting.

Operating system

Log location

Windows

C:\Users\<userName>\.digicert-trust-assistant\logs

macOS

/Users/<userName>/.digicert-trust-assistant/logs

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