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Common questions

Why verify?

Identity verification ensures that electronic signatures made in your name are really yours. Remote identity verification (RIV) streamlines old paper-based processes while maintaining high levels of security.

RIV requires your first and last name, date of birth, and place of birth. Also required is one of the following forms of identification:

  • national identity card

  • passport

  • driver’s license

  • residence permit

Identity documents must be valid and must display the owner’s photo. 

Status definitions 

Action needed

The task is new and requires action.


Your identity document was submitted.

In review

Identity and fraud specialists are validating your identity.


Our reviewers verified your document. Proceed to the next step.


There was an issue with your identity document. Check your email and resubmit. You can reuse the code from your DigiCert​​®​​ Document Trust Manager dashboard. 

How long does the process take? 

The Remote Identity Verification process, from Submitted to Verified, typically takes at most a few hours, depending on locale. Some users can receive results in minutes. 

Two-factor authorization 

A two-factor authorization (2FA) mobile application—sometimes referred to as two-step verification or two-factor authentication application—generates a temporary, one-time-use code that is valid for short time. Even if your password is compromised, your account can’t be accessed without a temporary code from the 2FA application installed in your personal mobile phone. 

What is a signing application? 

A signing application creates, certifies, shares, and signs electronic documents. DigiCert​​®​​ Document Trust Manager by DigiCert ONE® is a signing provider, adding greater security and trust assurance to popular signing applications. DigiCert​​®​​ Document Trust Manager ensures that:

  • The signer is who they say they are.

  • The document has not been altered.

  • The document is legally valid, auditable, and time-stamped.