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Unlock user

A user account is locked after multiple failed sign-in attempts (incorrect password or OTP). When this happens, the user receives an email: Your user account is locked.

To identify locked users

  1. Sign in to your DigiCert account.

  2. In the left menu, select Users.

    This displays all users in your account.

  3. In the Status column, select the filter icon.

  4. From the filter list, select Locked.

    All locked users in your account will be listed.

To unlock a user's account

  1. Sign in to your DigiCert account.

  2. In the left menu, select Users.

    This displays all users in your account.

  3. Identify the locked user and hover over their first name.

    Icons will appear next to the user's first name.

  4. Select the more actions icon (⁝) > Unlock user.

    The user can now sign in again.

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