Information to help you debug issues with DigiCert® agents.
To see the current status of an agent, go to the Discovery & automation tools > Agents page and check the Status column. The status is also shown on the agent details page.
Status | Description |
|---|---|
| The agent stopped working and requires attention. |
| The agent is installed and activated. |
| The agent is configured for certificate automation on one or more IP/port targets. |
| DigiCert® Trust Lifecycle Manager has lost network connectivity to the agent. |
| The agent is ready for use, but has not been configured for certificate automation. |
| The agent requires manual approval, but has not been approved yet. |
| The agent has been temporarily suspended from operation. |
| The agent software is being upgraded. |
Use this option to extend the agent logging level. This enables you to capture additional information in the log file to investigate and solve issues in your environment.
Note: Debug mode is disabled by default for agents.
To enable debug mode for an agent:
From the Trust Lifecycle Manager main menu, select Discovery & automation tools > Agents.
Locate the applicable agent in the table. Select the agent Name to move to the details page.
On the agent details page, select the pencil icon on the top-right to access edit mode.
In the Advanced settings section of the agent details, select the Enable debug logging checkbox.
Select the Update button at bottom to apply your changes.
The location of the agent log files depends on the host type and installation directory ({$Install_Path$}) where the agent software was installed.
Host type | Log type | Location of log files |
|---|---|---|
Windows | Agent logs | {$Install_Path$}\log |
Windows | Trust Lifecycle Manager plugin manager (TPM) logs for the agent | {$Install_Path$}\tpm\log |
Linux | Agent logs | {$Install_Path$}/log |
Linux | Trust Lifecycle Manager plugin manager (TPM) logs for the agent | {$Install_Path$}/tpm/log |