Common questions
What is an authorized representative?
An authorized representative is a person who is authorized to sign according to the entry in the Commercial Register.
What are the tasks and responsibilities of the administrator?
The administrator is responsible for managing your account and users, onboarding users via direct invitation, management of certificate lifecycles, user passwords, and revocations. Please see the DigiCert® Document Trust Manager Admin Guide.
Is it possible to add more than one administrator?
Yes, DigiCert® Document Trust Manager supports multiple administrators.
What are the tasks and the responsibilities of the Signer?
See DigiCert® Document Trust Manager Signer Guide.
Is human interaction necessary for signing?
Authorization in the Go>Sign Mobile application by the signer is required to sign a document.
Will the migration also require adjustments to our services that call your APIs?
Yes, migration to the new system will require adjustments to services which call on endpoints. If you are using API integration, email us at qvmigrations@digicert.com.
I want to see a demo of the changes; how can this be arranged?
Contact your account representative to arrange a call to go through the details and help you understand the changes. Email us at qvmigrations@digicert.com.
What document formats does true-Sign V support?
True-Sign V supports signing PDF documents. If you need to sign additional document formats, email us at qvmigrations@digicert.com.
Where can I download the latest version of true-Sign V?
The latest version of true-Sign V (4.0.6.0 as of May 2023) will be available for download from the resources section of DigiCert® Document Trust Manager after your account is set up. See Configure true-Sign V.
Can I use the latest version of true-Sign V with my existing certificate until my DigiCert® Document Trust Manager account is set up?
Yes, your existing certificate can be used with the latest version of true-Sign V until your new certificate is issued.