When a user's 2FA is reset, DigiCert sends an email to the user with instructions to reset their mobile authenticator application.
Tip
To perform this action, you must have a user role that contains the Manage users permission.
Sign in to DigiCert ONE.
Navigate to the Manager menu icon (top-right), select Account.
In the left navigation menu, select Access > Users.
Hover over the user's name until the more actions (⁝) icon appears.
Select the more actions (⁝) icon > Reset 2-factor authentication.
Select Send reset instructions.
Note
The reset instructions will be sent to the email address associated with your username.
Email subject: Sync your device for DigiCert ONE sign-in