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Add users and assign roles

The DigiCert Trust Lifecycle Manager app in ServiceNow has 4 roles: admin, business owner, subscriber, and user. All application users require the x_dice_digicertone.user role.

Role

Role name

Description

Admin

admin

Installs the application, sets the API key, and imports profiles.

Business owner

x_dice_digicertone.business_owner

Manages all certificate-related activities, and approves or rejects certificate requests.

Subscriber

x_dice_digicertone.subscriber

Requests certificates, which require approval or rejection by the business owner.

User

x_dice_digicertone.user

Child role for subscribers and business owners. Identifies users as DigiCert ONE DigiCert​​®​​ Trust Lifecycle Manager users.

Note that user is a base role, meaning it is a DigiCert ONE role and all the other roles inherit from the base user role.

To set up ServiceNow roles for your users

  1. Start from the ServiceNow left-side menu.

  2. Select User Administration > Users.

  3. Select New, populate the user’s fields, and select Submit.

  4. In the users search menu, enter the name of the user you just added.

  5. Select the user’s ID. On the bottom of the page, select the Roles tab.

  6. On the Roles tab, select Edit.

  7. In the collection field, enter x_dice to see the DigiCert roles. Remember to choose only digicertone. The digicert roles are reserved for the CertCentral Manager.

  8. Select the appropriate role for the user and press the > button to move the role into the roles list. When you are done, select Save.

    • The admin role requires the admin role and the x_dice_digicertone.user role.

    • The business owner role is x_dice_digicertone.business_owner plus the x_dice_digicertone.user role.

    • The subscriber role is x_dice_digicertone.subscriber plus x_dice_digicertone.user.

    • The user role is x_dice_digicertone.user.

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