Troubleshoot
When encountering issues in DigiCert® Device Trust Manager, the built-in audit and device logging services are essential tools for diagnosing and resolving problems.
Use audit logs for system troubleshooting
Device Trust Manager’s audit logging service records key operational activities and can help identify the root cause of issues. Audit logs include:
Successful changes made within the system
Authentication details and access events
Error messages and handling information
Review these logs as an initial step to better understand what might have led to system errors or unexpected behavior.
Use device logs for activity tracking
Device Trust Manager’s device logging service provides detailed insights into device activities. You can access these logs through the UI or via the Management REST API. The logs include:
Device state changes: Track the progression of devices through states, such as:
End States: Registered, Provisioned, Deleted
Intermediary State: Provisioning
Operational States: Available, Disabled
Connection states: View timestamps for when devices connect and disconnect.
Deployment status changes: Monitor the progress and outcomes of deployments, including statuses like:
Successful, Failed, Canceled
Pending, Downloading, Downloaded
Installing, Retrying, Rebooting
Authentication failures: Identify issues related to device authentication attempts.
These logs offer comprehensive information for troubleshooting device-related issues and ensuring seamless operation in Device Trust Manager.
Tip
See TrustEdge Troubleshoot guide for issues involving TrustEdge agent.