Link your accounts
Link your CertCentral or DigiCert ONE accounts to access your products through your DigiCert account without signing in separately.
Video tutorial
You can also watch this video on YouTube: Link your DigiCert ONE account.
Supported regions
The accounts you can link depend on where your DigiCert account is hosted:
DigiCert account region | Supported CertCentral accounts | Supported DigiCert ONE account |
|---|---|---|
United States (US) | Multiple US accounts | One account hosted in the US, India, or Australia |
European Union (EU) | Multiple EU accounts | One account hosted in the Netherlands or Switzerland |
To link your CertCentral or DigiCert ONE account
In the top-right corner, select the profile icon > View all environments.
On the Environments page, select the environment tile.
Select the option for the product you want to link:
CertCentral: In the Trust sources section, select Connect CertCentral instance.
DigiCert ONE: In the Solutions section, select Connect DigiCert ONE.
Select the region where the account you want to link is hosted.
On the sign-in page, enter your username and password, or sign in using single sign-on (SSO) for the product you’re trying to link.
Select Link account.
Note
Once linked, you can access the product through your DigiCert account without signing in separately.
What happens next?
Users in the DigiCert account
Users can access a linked DigiCert ONE service if that service is assigned to their user profile. Users without any DigiCert ONE services assigned cannot access the linked services.
Users without a DigiCert account
When you link your DigiCert ONE account to DigiCert account, all users in your account who don’t already have access to a DigiCert account receive an email with the subject line Enhancements to your sign in experience.
The next time they sign in to DigiCert ONE, a prompt asks them to migrate their user profile. They can then sign in to DigiCert account with their usual DigiCert account credentials and access their existing services. Their personal details and user roles are preserved.
For instructions, see Migrate your DigiCert ONE user profile to DigiCert account.
Troubleshooting
The following errors may occur during account linking:
Username already exists
Cause:
This error occurs when your DigiCert ONE username conflicts with a username that exists in DigiCert account. The system can’t finish the linking because both systems have a user with the same username, but they aren’t yet associated.
Solution:
To resolve this conflict, you must temporarily change your DigiCert ONE username before attempting to link your account again:
Sign in to DigiCert ONE.
In the corner, select the profile icon > Admin profile
Select the Edit icon.
In the username field, make a change.
Tip
When you link your account, your DigiCert account username overrides this username, so you can make a random change like removing or adding a character.
Select Update profile.
Upon your next sign in, select Link your account.