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Disable 2FA (on-premises only)

Disabling two-factor authentication will remove this requirement for all users in your account.

Tip

You can perform this action, if you are an on-premises customer with a system user role that contains the Manage system settings permission. If you are a DigiCert-hosted customer, contact Support to request an exception.

To disable 2FA

  1. Sign in to DigiCert ONE.

  2. Navigate to the Manager menu icon (top-right), select Account.

  3. In the left navigation menu, select Accounts.

  4. On the Accounts page, select the Name of the account.

  5. On the Account details page, in the Sign-in settings for all-account-access users section, select the Two-factor authentication pencil (edit icon).

  6. On the Update two-actor authentication page, select Disable two-factor authentication

  7. Select Update two-factor authentication.

  8. All users in your account will receive an email to notify them that they no longer have to provide an OTP to sign in.

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