Known issues for managed automation
Important
Currently, we are aware of these DigiCert® Trust Lifecycle Manager managed automation issues. To report errors, contact Support.
Sensor automation issues
Issue | Workaround |
|---|---|
Citrix HTTP Automation - Virtual Server fails to start if service bindings are not defined. | Before the automation is initiated, configure server bindings on HTTP site. |
ACME agent automation issues
Issue | Workaround |
|---|---|
Automation request fails if an approval is required. | Link to your CertCentral account. Enable automatic approvals for certificate requests in your CertCentral account. See Enable automatic certificate request approvals. ACME protocol supports only the auto-approval certificate request workflow. |
Automation requests fail if they include International Domain Names (IDNs). | None |
Note
Manual approval support is available for sensor automation and not for ACME or agent automation.
DCV for non-vetted OV/EV support is available for ACME or agent automation and not for sensor automation.
Where can I find the log files?
Windows
Logs are stored in C:\Program Files\ folder where the sensor or agent gets installed by default. However, if you select a different installation location, the logs will be stored wherever the sensor or agent is installed on the system.
Log type | Application | Location |
|---|---|---|
Sensor logs | - | C:\Program Files\DigiCert\DigiCert sensor\logs |
Agent logs | - | C:\Program Files\DigiCert\TLM Agent\log |
Sensor TPM logs | - | C:\Program Files\DigiCert\DigiCert sensor\logs |
Agent TPM logs | - | C:\Program Files\DigiCert\TLM Agent\TPM\logs |
WIN-ACME logs | Microsoft IIS | C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\IISLogs |
ACME client logs | Apache | C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\consoleApache.log C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\outputApache.log C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\errorApache.log |
ACME client logs | IBM | C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\consoleIBMHttpd.log C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\ibmscript.log |
ACME client logs | Ngnix | C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\consoleNgnix.log C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\outputNgnix.log C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\errorNgnix.log |
ACME client logs | Tomcat | C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\consoleTomcat C:\Program Files\DigiCert\TLM Agent\packages\acmeclient\tomcatscript |
Certbot logs | - | C:\Certbot\log |
Linux
Logs are stored at the location where the sensor or agent is set up on the system.
Note
For Apache and Ngnix, refer to the agent log file for details.
For any application, in addition to application-specific log files, refer to let’s encrypt log file for more details.
Log type | Application | Location |
|---|---|---|
Sensor logs | - | {$Install_Path$}/logs |
Agent logs | - | {$Install_Path$}/tlm_agent_X.X.X_linux64/log |
Sensor TPM logs | - | {$Install_Path$}/logs |
Agent TPM logs | - | {$Install_Path$}/tpm/logs |
ACME client logs | Apache | - |
IBM | {$Install_Path$}/packages/acmeclient/automationscripts/linuxIBMHttp.log | |
Ngnix | - | |
ACME client logs | Tomcat | {$Install_Path$}/packages/acmeclient/automationscripts/linuxTomcat.log |
Let’s Encrypt logs | - | /var/log/letsencrypt |
Docker
Logs are stored at the location where the sensor is set up on the system.
Log type | Application | Location |
|---|---|---|
Sensor logs | - | {$Install_Path$}/sensor_home/logs |