Grant a Limited user access to a certificate order
Before you begin
Instead of changing the role of a user with limited access, grant the user access to a specific order or issued certificate.
Note
The user in a "limited" role can only see certificates they have ordered. To allow a "restricted" admin, manager, financial manager, or standard user to manage the order, you can add them to the division (see 1.1 Unrestricted versus restricted).
Grant a Limited user access to a certificate order
While the certificate order is active, you can add users.
In your CertCentral account, in the sidebar menu, click Certificates > Orders.
On the Orders page, use the dropdown lists, search box, column headers, and advanced search features to find the order to which you need to grant the limited user access.
In the Order # column, select the Quick View link of the certificate order to which you want to add additional user access.
In the Order # details pane, in the Order Details section under User Access, select Grant Additional Access.
In the dropdown list, select the limited users to whom you want to grant certificate order access.
Select Save.
Grant a Limited user access to a certificate request (pending order)
You can only add users while the certificate request is pending.
Once the order has been issued, the limited user will have permission to access the certificate order, allowing them to download certificates, renew certificates, and perform other certificate-related actions.
In your CertCentral account, in the sidebar menu, select Certificates > Requests.
On the Requests page, use the dropdown lists, search box, column headers, and advanced search features to find the request that you need to grant the limited user access to.
In the Order # column, select the order number of the certificate request you want additional users to access.
In the Order number details pane, select Edit.
On the Edit Request page, expand Additional Order Options.
Select the Additional users who can manage order box. Select the limited users that need access to the certificate order.
Under Certificate Services Agreement, read through the agreement. Check I agree to the Certificate Services Agreement above.
Select Update Certificate Request.