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Identify general errors

General troubleshooting is used when basic actions failed, such as:

  • Feature not enabled for account

  • User is trying to access a resource they are not assigned to

SMCTL logs

When you encounter an error while performing a general action in Signing Manager Controller (SMCTL), follow the procedure below:

  1. To set the log level to TRACE, run the command:

  2. Run the command that failed again.

  3. To identify where your logs are located, run:

  4. Open the smctl.log file.

  5. To identify the the most recent event, scroll to the end of the logs.

  6. The last few lines should explain why the error occurred.

  7. If you are unable to resolve the error based on the information provided, contact Support and provide the log file.